Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yoselinn Monjaras

Houston,TX

Summary

Proactive Retail and Customer Service Professional with diverse experience in pharmacy over counter items, jewelry, and fashion industries. Expert in inventory management, customer relations, and problem-solving. Known for quick learning, adaptability, and delivering excellent support to both customers and team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and learn the industry that God puts me in..

Overview

3
3
years of professional experience
1
1
Certification

Work History

CVS Pharmacy

Customer Service Department
06.2023 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Diamond World Inc

Assistance
06.2022 - 08.2022
  • Assisted in inventory management, tracking loose diamonds and finished pieces for accuracy and organization.
  • Streamlined workflow by maintaining organized workspaces, including proper storage of tools, equipment, and inventory.
  • Prevented potential losses due to damaged or lost stones and using careful handling procedures.
  • Enhanced jewelry quality check before delivering to client.
  • Phone answering
  • Welcome clients in and assisting them with the repairs.
  • Work between jewelers and client.

Wave Fashion Wear

Floor Associates
06.2020 - 03.2021
  • Conducted regular audits of warehouse activities, identifying areas for improvement or corrective action as necessary.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate of Applied Science - Cosmetology

Houston Training School
Houston, TX
08.2024

High School Diploma -

Bellaire High School
Houston, TX
06.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Active Listening

Certification

  • Certified Nail Technician.
  • Eyelash Extension Technican

Languages

Spanish
Native or Bilingual

Timeline

CVS Pharmacy

Customer Service Department
06.2023 - 08.2023

Diamond World Inc

Assistance
06.2022 - 08.2022

Wave Fashion Wear

Floor Associates
06.2020 - 03.2021

Associate of Applied Science - Cosmetology

Houston Training School

High School Diploma -

Bellaire High School

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Yoselinn Monjaras