Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoselyn Horta Rosas

Santa Rosa,CA

Summary

Driven by a passion for excellence, I leveraged my bilingual skills and retail expertise at Lids Hat World to enhance customer engagement and streamline operations, achieving significant sales growth. My knack for problem-solving and commitment to workplace safety ensured a secure, efficient environment, contributing to our team's success and fostering a loyal customer base.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Lids Hat World
10.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Operated computerized embroidery machine to complete work to order specification.
  • Contributed to increased customer satisfaction by consistently meeting deadlines for custom orders.
  • Achieved consistent results by properly aligning fabrics on the embroidery hoop before starting each project.
  • Streamlined production processes by performing routine maintenance on embroidery machines to ensure optimal functionality.
  • Increased efficiency with effective thread color changes and machine adjustments for various projects.
  • Observed operation to align stitching and monitor for malfunction.
  • Enhanced product quality by diligently inspecting finished embroidery for flaws and defects.
  • Executed installation of embroidery hoops and apparatus to hold fabric tight.
  • Trained new employees in proper machine operation techniques, contributing to overall team success.
  • Designed proof sample to submit to client for approval.
  • Assisted in inventory management, ensuring adequate supplies of materials for seamless production continuation.
  • Optimized embroidery machine processes through careful calibration and monitoring, ensuring the highest stitch quality in each project.
  • Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Part Time Sales Associate

Banter by Piercing Pagoda
08.2023 - 06.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Demonstrated patience when working with children undergoing their first ear piercings, creating a positive experience for both parents and children alike.
  • Educated clients on proper aftercare for newly pierced ears, resulting in reduced infection rates and faster healing times.
  • Implemented strict hygiene practices for tools and workspace, reducing risk of infections and ensuring client safety.
  • Increased customer satisfaction by performing precise and efficient ear piercings in a clean, sanitary environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Part Time Sales Associate

Aeropostale
10.2022 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

High School Diploma -

Ridgway High
Santa Rosa, CA
06.2023

Skills

    Problem-Solving

    Customer Service

    Customer Service and Engagement

    Store Organization

    Time Management

    Store Opening and Closing

    Math

    Cash Handling

    POS Systems

    Upselling and Cross Selling

    Pricing and Markdowns

    Display Setup

    Sales Techniques

    Retail Operations

    Work Planning and Prioritization

    Transaction Processing

    Inventory counting

    Flexible Schedule

    Experience with Payroll

    Retail merchandising strategies

    Retail Store Layouts

    Retail knowledge

    Sales and Retail Experience

    Retail transactions

    Retail Floor Stocking

    Retail Cleaning

    Bilingual Writing

    Machine Operation

    Machine Maintenance

    Workplace Safety

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Lids Hat World
10.2023 - Current

Part Time Sales Associate

Banter by Piercing Pagoda
08.2023 - 06.2024

Part Time Sales Associate

Aeropostale
10.2022 - 11.2023

High School Diploma -

Ridgway High

Similar Profiles

CREATE PROFILE
Yoselyn Horta Rosas