Yoselyn Jimenez-Benavides
Woodbridge,VA
Summary
Skilled in customer service and problem-solving, I excel in high-pressure environments, I enhanced customer loyalty through empathetic conflict resolution. My proficiency in money handling and critical thinking contributed to operational efficiency and improved user experiences, showcasing my ability to drive positive outcomes and foster customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Giant Food
12.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Savers Thrift Store
08.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate/Cashier
Marshalls & HomeGoods
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06.2023
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Giant Food
12.2022 - 09.2024
Cashier
Savers Thrift Store
08.2021 - 05.2022
Sales Associate/Cashier
Marshalls & HomeGoods
11.2020 - 08.2021
High School Diploma -
Woodbridge Senior High School
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