Yoselyn Roa Paredes
Jamaica Plain,MA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Student
Brigham Women's Hospital
- Observed doctors and learned day-to-day procedures in the hospital
- Assisted in pathology department
Customer Experience Coordinator, Sales Associate, and Cashier
TJX Company- Marshalls
05.2022 - Current
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
Health Educator Youth Leader
Sociedad Latina
12.2018 - 03.2019
- Trained in a culturally comprehensive sexual health curriculum
- Developed and implemented health education strategies to reach target audiences.
- Developed and distributed health education materials to increase awareness and understanding.
- Assessed success of health education programs through surveys and data collection.
- Raised awareness of public health issues through organizing workshops, seminars, and presentations.
Education
Dual Language Curriculum
Margarita Muniz Academy
BS - Psychology
Suffolk University
East High School
01.2018
Skills
- Confident in application creation through coding, MitApp, Proficient in GoogleDocs, beginner digital photography and editing
- Punctual, organized, comfortable working with people, determined and dedicated to complete tasks efficiently and with a positive and energetic attitude, strong communication skills, takes directions well, leadership abilities
- Bilingual in Spanish and English
- Attention to Detail
- Fast Learner
- Time Management
- Positive Attitude
Activities
English Girls Volleyball Team (Fall 2018 - 2020)
Volunteer Experience
- AP Lit Margarita Muniz community beautification project (February 2020)
- Upward Bound activity lead and support to elderly (2019)
- Margarita Muniz Thanksgiving community food drive (November 2019)
- Rafael Hernandez Elementary School tutor (2019)
Timeline
Customer Experience Coordinator, Sales Associate, and Cashier
TJX Company- Marshalls
05.2022 - Current
Health Educator Youth Leader
Sociedad Latina
12.2018 - 03.2019
Student
Brigham Women's Hospital
Dual Language Curriculum
Margarita Muniz Academy
BS - Psychology
Suffolk University
East High School
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