Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yosemite Cala

Inglewood,CA

Summary

Energetic, great charisma individual with enthusiasm and positive attitude. A self-started, goal oriented, hardworking and reliable team player. Open to always improving my intellectual strength and growth with the dental field. Organized and dedicated front office receptionist to serve every patient that walks in the office and assure they leave every time with a smile on their face and ready to come back to their next appointment. Hoping to find a company that will allow me to show my strengths, abilities and growth.

Overview

9
9
years of professional experience

Work History

Dental Receptionist

PHD Dental
12.2023 - Current
  • Greeted and registered patients.
  • Scheduled/ confirmed appointments, followed up on cancellations and no-shows
  • Answered and routed calls to appropriate offices
  • Scheduled patient appointments in doctors calendars.
  • Verified patients' insurance by calling insurances (PPO) to get insurance frequency and limitations break down.
  • Verified Medical coverage with codes and verified dental history through medical - Dentical.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with Orthodontist appointments and take payments for corresponding doctors.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Demonstrated multitasking abilities while managing phone lines, reception area cleanliness, and general administrative duties.
  • Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
  • Completed new patient registrations in Open Dental software to create accurate and comprehensive records.
  • Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.

Child Care/Family Assistant

Bel Air
08.2021 - 09.2023
  • Deliver safe and efficient child care services
  • Develop friendly relationships and credibility with parents, educating children, playing and homework studies
  • Visits to health care appointments
  • Helped with kids' meals throughout the day
  • Instruct children in health and personal habits, such as eating, resting and toilet habits while creating and developing appropriate lesson plans
  • Managing family households corresponds.

LiveGlam, Downtown Los Angeles — Quality control/packager

06.2019 - 07.2021
  • Daily prepping mails with monthly inserts, approximately 5,000 done
  • Prep monthly lippies into pouches to be ready for mailers, approximately 2,500-5000 daily
  • Pull items from a pick list for SHOP orders
  • Prep eyeshadow monthly boxes, approximately 1000 per day per launch days
  • Pick, pull, and pack DHAR MANN clothing items
  • Inspect upon arrival lippies for upcoming months
  • Report to Product development manager any quality control concerns
  • Inspect eyeshadow pallets and Dhar Mann merch
  • Conduct inventory monthly (if help is needed)
  • Daily log ins for passed and failed items
  • Daily log ins for wrong items packaged (caught before shipping out)
  • Print out labels.

Dogeared, Culver City— Quality control/lead packager/designer assistant

10.2016 - 06.2019
  • Reported daily to manager and supervisor upon daily tasks that included daily reporting on quality control and packaging team
  • Conducted weekly packaging inventory on excel spreadsheet to inventory manager
  • Became trainer for new and seasonal hires for packaging team
  • Developed time allocation for packaging lines
  • Reviewed client contracts and production agreements
  • AQL product for quality and accuracy
  • Effectively manage time to ensure that shipping deadlines are met
  • Communicate any missing product to the Production Manager and inventory
  • Participate in mid-year and year-end physical inventories
  • Participate in ERP development and implementation
  • Conduct packaging inventory
  • Package production orders
  • Pull packaging material for outsource pickups
  • Assign production orders to production associate (as needed)
  • Keep track of units and production orders given out to production associate
  • Update OPERATIONS DASHBOARD quality control units processed daily
  • Verify outsource invoices
  • Conduct fulfillment orders for warehouse
  • Securely packaged shipment with label and invoice
  • Processed special orders for major stores- Amazon, Bloomingdales, Nordstrom, Lord and Taylor, Zappos.

Forever 21, Culver City — Lead Cashier

07.2015 - 11.2016
  • Processed customer transactions and an efficiently quick line process
  • Assisted with stock maintenance when help was needed
  • Closed cash wrap by dropping money from in the store’s security box and having all cashiers registers step up for the following business day
  • Assured store customers were greeted when coming in and offering deals and discounts for the day
  • Worked with stock team and manager to re-organize merchandise throughout the store and refill
  • Worked night shifts when company inventory was dated
  • Managed fitting rooms
  • Greeted customers when entering store and advising sales and promotions going on
  • Support store management team with driving and maximizing store sales
  • Help minimizing shrink to achieve store goals.

Education

High School diploma -

Luskin Academy HS, Los Angeles
01.2015

Skills

  • Professional customer Service
  • Charismatic
  • Positive Attitude
  • Quick learner
  • Phone and Email Etiquette
  • Self driven and motivated
  • Insurance Verification
  • Payment Processing
  • Dental / Ortho Terminology
  • Office Opening and Closing
  • Punctual and Reliable
  • Patient Documentation
  • Appointment Scheduling
  • Incoming Call Reception
  • English and Spanish Fluency
  • Confidentiality
  • Organizational Skills
  • Relationship Building
  • HIPAA Compliance
  • Dental Staff Support
  • Follow-Up Skills
  • Task Prioritization

Timeline

Dental Receptionist

PHD Dental
12.2023 - Current

Child Care/Family Assistant

Bel Air
08.2021 - 09.2023

LiveGlam, Downtown Los Angeles — Quality control/packager

06.2019 - 07.2021

Dogeared, Culver City— Quality control/lead packager/designer assistant

10.2016 - 06.2019

Forever 21, Culver City — Lead Cashier

07.2015 - 11.2016

High School diploma -

Luskin Academy HS, Los Angeles

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Yosemite Cala