Yosenia Roa
Westwood,MA
Summary
Seeking a competitive and challenging environment where to serve the organization and establish an enjoyable career for myself. Possessing excellent interpersonal skills, as well as dedicated worker with a sense of purpose. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Live Realty Boston LLC
11.2022 - 03.2023
- Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies
- Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases
- Compile lists of real estate properties with details regarding their location, square footage and features
- Promote sale of properties through open houses, engagement in multiple listing services and advertisements
- Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs
- Evaluate clients' financial abilities and research properties within their buying power.
Case Manager
Mi Casa Adult Day Health Center
01.2021 - 06.2022
- Provide coordination of the medical, physical, mental and behavioral services for participants at the time of enrollment, during treatment and care in the program or at the time of discharge
- Assist with any personal, social, family, or adjustment problems the participant may experience
- Inform and refer program participants, family, or legal representatives to available community services and resources
- Coordinate services if a participant needs services from other community agencies, if no other agency is acting as coordinator for that participant
- Participate in the completion of comprehensive assessments and plans of care
- Document service coordination notes in the participant's health record upon program service commencement, when significant changes occur, and at least every 90 days or more often if necessary to ensure the health record reflects the current clinical needs of the participant
- Participate in comprehensive assessments, MDS completion, quality assurance and interdisciplinary team meetings.
Program Aide
Mi Casa Adult Day Health Center
07.2018 - 01.2021
- Perform telehealth assessment calls to participants during the COVID-19 pandemic to check on their wellbeing and health
- Assist group leader to plan, implement and document successful educational, recreation, community service and arts activities with elders
- Adhere to policies and procedures in a pro-active manner, making the safety and care of the elders my primary focus
- Build a positive relationship with each participant in my care, and foster positive connections between participants
- Actively engage with the elders at all times with the goal of fostering the positive development of each participant
- Effectively manage assigned group
- Maintain and enforce progressive discipline policy.
Home Health Aide
Right At Home Health Care
04.2016 - 12.2017
- Administered medication as directed by physician.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Constructed cognitively stimulating activities.
- Administered medications in accordance with doctor's instructions.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Developed and implemented care plans for clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Education
Bachelor of Arts - Psychobiology
Southern New Hampshire University
Hooksett, NH2024
Skills
- Excellent written, verbal, organizational and interpersonal skills
- General Hardware quality inspection experience
- Working with Assembly build processes, interpreting drawings and/or contractual flow down experience
- Outstanding communication skills
- Excellent leadership skills
- Possess high levels of organizational skills as well as ability to make decisions fast
- Demonstrate true leadership with vision, collaboration, trust, respect and effectiveness
- Self-motivated to accomplish assigned responsibilities with minimal supervision to lead team
- Able to work as team member as well as independently
- Microsoft Word, PowerPoint and Excel skills
- Bilingual-Fluent in Spanish
- Leadership
- Conflict management
- Customer service
- English
- Bilingual
- Spanish
- Sales
- Microsoft Excel
- Windows
- Computer skills
- Microsoft Office
- Fair Housing regulations
- Fluent in Spanish and English
Certification
- Massachusetts licensed Real Estate salesperson, 10/01/22, 01/01/25
- Certified Home Health Aide, 05/01/15, Present
- Life Insurance License, 11/01/23, 01/01/26
Timeline
Real Estate Agent
Live Realty Boston LLC
11.2022 - 03.2023
Case Manager
Mi Casa Adult Day Health Center
01.2021 - 06.2022
Program Aide
Mi Casa Adult Day Health Center
07.2018 - 01.2021
Home Health Aide
Right At Home Health Care
04.2016 - 12.2017
Bachelor of Arts - Psychobiology
Southern New Hampshire University
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