Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yoseph Marzi

Alameda,United States

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Guest Service Representative

Omni Hotels & Resorts
11.2022 - Current
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Processed guest check-ins and check-outs following procedures for fast turnover
  • Maintained high level knowledge of all hotel services offered to answer guest questions
  • Answered hotel phones with professionalism and directed calls appropriately
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards
  • Assisted guests with luggage and provided directions to rooms to enhance customer service
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay

Bookkeeper/Accountant Remote

SS Construction
11.2023 - Current
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting journal entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Achieved 78% Net Profit for first Quarter of 2024
  • Reduced monthly expenses by 45%
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
  • Established QuickBooks accounting system to reflect accurate financial records
  • Maintained and processed invoices, deposits, and money logs

Client Manager

Allied Universal
01.2011 - 11.2022
  • Job duties during regular day to day operations consisted of represent Allied Universals services for Enterprise customers
  • Provided assistance in staffing, recruiting, onboarding, and invoice audits under expectations of company standards and achieving required 50% markup rates maintaining profitability.
  • Additional job duties consisted of processing security officers working hours in WinTeam payroll system and scheduling adjustments
  • Increased contract, staffing and salaries by %20
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Education

Master of Science - Accounting

Saint Mary's College of California
Moraga, CA
09.2025

Bachelor of Science - Accounting

DeVry University
Naperville, IL
06.2024

Skills

  • GAAP
  • Auditing
  • Debits/Credits
  • Payroll
  • Bookkeeping
  • Journal Entries
  • Accounts Payable
  • Accounts Receivable
  • Bookkeeping Software
  • Inventory Tracking
  • Invoice Processing
  • Quickbooks
  • General Ledger Entries
  • Customer Relations
  • Business Development
  • Tax Preparation

References

  • Almir Dugonjic, San Pablo Police Officer, 510-331-0629, almird@sanpabloca.gov
  • Sanel Spiodic, Owner & Founder of SS Construction, 510-829-96402, spiodics@gmail.com
  • Mirza Dedic, Allied Universal Security Services, 510-928-4217, Mirza.Dedic@aus.com

Timeline

Bookkeeper/Accountant Remote

SS Construction
11.2023 - Current

Guest Service Representative

Omni Hotels & Resorts
11.2022 - Current

Client Manager

Allied Universal
01.2011 - 11.2022

Master of Science - Accounting

Saint Mary's College of California

Bachelor of Science - Accounting

DeVry University

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Yoseph Marzi