Yoseph Habte Wolde
Dubai
Summary
I will bring over 12 years of dnata experience, which includes Resource management , Load control, behind scene airport operations and front line customer service. I will be able to perform in an excellent and perfect way according to my seniors and team members.
Overview
17
17
years of professional experience
Work History
RESOURCE ALLOCATOR
dnata
12.2022 - Current
- Improved operational efficiency and productivity by utilizing specialist knowledge of the decision support systems (including but not limited to the Resource Management System (RMS) Real-Time Control (RTC), Multi-Access Check-In System (MACS), Management Information System (OPERA)
- Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards
- Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks
- I do shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources t
Load Control Agent
dnata, Emirates Group
05.2021 - 12.2022
- I reviewed and released weight and balance documentation using systems including loading instruction report, and load sheets in line with safety and legal requirements for fly Dubai flights
- I communicated with Captains, Customer Flight Operations and respective airlines team to provide the required information regarding fuel and weight figures on flight closure..
Operation Control Agent
dnata,Emirates Group
02.2017 - 05.2021
- Managed customer airline service requests using Dnata Telex and mailbox.
- Co-ordinated with Dubai airport stand planning for seamless bay management
- Monitored Radar and action request from Captains for inbound and outbound flights through frequency
- Co-ordinated and action requests from Turnaround coordinator, Airline representative and other stakeholders pertaining to ground service requirements (cleaning, fuelling, catering…etc.) and disseminates information accordingly for Terminal 2 based flights.
Customer Services Team Leader
dnata, Emirates Group
11.2014 - 02.2017
- I did docking and undocking of Passenger Loading Bridge to different types of aircraft ranging from A320 - A350/900 and B737 - B787
- Boarding Gate - I lead team of people to handle overall process of passengers into and out of the aircraft in safe and efficient manner and ensure the on-time turnaround of the flight.
- I Oversaw training of new team members to promote accuracy and friendly service.
- I answered customer requests with friendly, knowledgeable service and support.
Customer Service Agent
dnata, Emirates Group
11.2011 - 11.2014
- Check-In, Boarding, Transfer desk and Crew counter: - I provided pro-active check-in passengers, Initiate boarding our passengers at the gates, assist passengers who are transferring to another flight by verifying their baggage details, issuing check-in documentation for the onward journey and accepting crew bags, handing correct flight plan and General declaration to operating crew.
- I was consistently went extra mile to achieve customer satisfaction.
Document Controller
Al Herfa Al Fanyia Car Maintenance
04.2009 - 10.2011
- Supervised and assisted approximately 30 fabricators, mechanics, painters and store keepers in the company's workshop
- Provided technical advice and negotiate with sale of Recovery cars
- Developed and maintained a customer database.
Assistant Database Administrator
Government of Addis Ababa
09.2008 - 02.2009
- I was responsible for Supervising, validating and assisting a team of 10 personnel's in the overall process of documentation and maintaining database for the city's health department.
Data Encoder
ICAP-Ethiopia, Colombia University
07.2008 - 08.2008
- I was responsible with group of people for smooth and efficient data entry and information processing for the state of Dire Dawa census with highly attentiveness.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
Data Entry Operator
Central Statistical Agency of Ethiopia
02.2007 - 06.2008
- I was responsible with group of people for compiling, sorting and verifying accuracy of sensitive data with strong work ethic for 2007 nationwide Ethiopian census.
Education
Bachelor Degree - Computer Science
Addis Ababa University
Addis Ababa, Ethiopia10.2007
Skills
- Excellent communication skills
- Team player
- Results-driven
Accomplishments
- Collaborated with team of 10 in the development of project Libra, which help to design cost saving turnaround process .
Timeline
RESOURCE ALLOCATOR
dnata
12.2022 - Current
Load Control Agent
dnata, Emirates Group
05.2021 - 12.2022
Operation Control Agent
dnata,Emirates Group
02.2017 - 05.2021
Customer Services Team Leader
dnata, Emirates Group
11.2014 - 02.2017
Customer Service Agent
dnata, Emirates Group
11.2011 - 11.2014
Document Controller
Al Herfa Al Fanyia Car Maintenance
04.2009 - 10.2011
Assistant Database Administrator
Government of Addis Ababa
09.2008 - 02.2009
Data Encoder
ICAP-Ethiopia, Colombia University
07.2008 - 08.2008
Data Entry Operator
Central Statistical Agency of Ethiopia
02.2007 - 06.2008
Bachelor Degree - Computer Science
Addis Ababa University
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