Yoshanda Burns
Lexington,NC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Business Office Manager
Pine Acres Center For Nursing & Rehabilitation
02.2024 - 02.2025
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Participate in the resident admission process by providing explanations of the facility's rates, billing cycle and payment terms, including collecting the first month's advance payment upon admission.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Monitor and manage the accounts receivable collection process in coordination with outside billing company.
- Pursue past due accounts persistently and maintain proper back-up documentation.
- Obtain and submit all required documentation to bill third party payers as per program/company guidelines.
Human Resources Manager
Pine Acres Center For Nursing & Rehabilitation
01.2023 - 02.2024
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Led recruitment efforts to attract top talent in a competitive job market.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
Assistant Business Office Manager
Pine Acres Rehabilitation And Living Center
02.2022 - 12.2022
- Processed weekly time cards to report employee's earnings for payroll disbursement.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Handled account payments and provided information regarding outstanding balances.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Checked accrued hours against listed hours for leave time.
- Updated employee banking records when it was necessary.
Receptionist
Accordius Health At Lexington
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Supervisor
Pepsi Bottling Ventures LLC
03.2014 - 06.2018
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Production Line Leader
Atrium Windows & Doors
10.2011 - 06.2014
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Set up machining, performed required maintenance and made adjustments to machines.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Followed good manufacturing processes (GMPs).
- Prioritized employee safety to reduce incidents.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Performed inventory control, such as counting and stocking merchandise.
- Maintained compliance with company policies, objectives and communication goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Cosmetology
Davidson College
Davidson, NC06.2019
Diploma -
Lexington Senior High School
Lexington, NC05.2002
Skills
- Team Management
- Employee Timesheet Processing
- Payroll Oversight
- Clerical Support
- Policy Management
- Customer Care
- Administrative Management
Timeline
Business Office Manager
Pine Acres Center For Nursing & Rehabilitation
02.2024 - 02.2025
Human Resources Manager
Pine Acres Center For Nursing & Rehabilitation
01.2023 - 02.2024
Assistant Business Office Manager
Pine Acres Rehabilitation And Living Center
02.2022 - 12.2022
Receptionist
Accordius Health At Lexington
02.2021 - 02.2022
Supervisor
Pepsi Bottling Ventures LLC
03.2014 - 06.2018
Production Line Leader
Atrium Windows & Doors
10.2011 - 06.2014
Cosmetology
Davidson College
Diploma -
Lexington Senior High School
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