Yoshani Ryan
Bethesda,MD
Summary
Strategic operations and research professional with over 10 years of experience in government, healthcare, and administrative operations. Proven success in policy development, data reporting, and cross-functional project execution. Highly analytical and organized, with a proactive approach to problem-solving, stakeholder communication, and continuous process improvement.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Functional Area Analyst
DOffice of Human Research Protection Defense Health Agency (DHA)
Falls Church, VA
05.2020 - Current
- Collaborated with cross-functional teams to draft, revise, and implement policy documents to ensure federal research compliance.
- Created standardized reports and meeting documentation aligned with government protocols, enhancing regulatory efficiency.
- Lead development of HRPP performance metrics using Excel; streamlined data entry processes and improved reporting clarity.
- Provided strategic operational support to Military Treatment Facilities and Human Protection Administrators, resolving compliance issues.
- Coordinated regulatory meetings and knowledge-sharing initiatives to align execution with federal and DoD standards.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Improved team collaboration with implementation of new communication tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Streamlined data collection methods to improve speed and accuracy of analysis.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Records Manager
Air Force Medical Readiness Agency / Surgeon General’s Office (AFMRA/SGE-C) (DHA)
Falls Church, VA
03.2019 - 05.2020
- Directed records lifecycle management and compliance for the Surgeon General’s Office, improving file accuracy and retention by 20%.
- Oversaw quality control of submissions and maintained the Air Force Assurance database with precise tracking of documentation.
- Streamlined interdepartmental workflows by designing centralized tracking tools and communication protocols.
- Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
- Conducted regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.
- Facilitated communication between senior management and staff related to new policy implementation or updates.
- Enhanced records management efficiency by implementing advanced technology and industry best practices.
- Implemented a centralized electronic records management system, improving accessibility and collaboration among team members.
- Optimized physical storage space usage by regularly purging outdated records according to established guidelines.
- Managed file archival and information retrievals.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Converted documents from one application to another.
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
Administrative Specialist
Investigations and Threat Management Division (ITMD) U.S Department of Commerce
NW Washington D.C
10.2018 - 03.2019
- Supported investigations case management by preparing and tracking data in both digital and physical formats.
- Coordinated staff logistics, technology needs, and secure access, reducing administrative delays by 30%.
- Developed templates for meeting agendas, reports, and event documentation to standardize agency communications.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows..
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Diplomatic Security Officer (Armed)
Intercon U.S Department of State
Washington D.C
02.2016 - 10.2018
- Conducted security operations and risk mitigation for United Nations General Assembly (UNGA).
- Assisted Special Operations Unit (SOU) team to provide security to the secretary of state, U.S ambassadors, United Nations, and other diplomats.
- Utilized structured protocols to execute crowd control, access monitoring, and emergency response operations.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Medical Administrative Assistant
Drs. Jaffe, Lindgren, & O’Neill Dermatology
Bethesda, MD
08.2009 - 02.2016
- Led a team of staff in records handling, implemented a data archival system, and enhanced operational workflows.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Generated reports and logged patient information for reliable records.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments and assisted with medical coding and billing tasks
Education
Bachelor of Science - Investigative Forensic, Minor in Psychology
University of Maryland University College
Adelphi, MDSkills
- Skilled in Microsoft Office tools
- Efficient record management
- Problem-solving skills
- Organizational time strategies
- Regulatory oversight
- Risk mitigation strategies
- Client support
- Office management
Timeline
Functional Area Analyst
DOffice of Human Research Protection Defense Health Agency (DHA)
05.2020 - Current
Records Manager
Air Force Medical Readiness Agency / Surgeon General’s Office (AFMRA/SGE-C) (DHA)
03.2019 - 05.2020
Administrative Specialist
Investigations and Threat Management Division (ITMD) U.S Department of Commerce
10.2018 - 03.2019
Diplomatic Security Officer (Armed)
Intercon U.S Department of State
02.2016 - 10.2018
Medical Administrative Assistant
Drs. Jaffe, Lindgren, & O’Neill Dermatology
08.2009 - 02.2016
Bachelor of Science - Investigative Forensic, Minor in Psychology
University of Maryland University College