Yoshanika Fleeks
Conyers,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Passionate about continuous learning and professional development. Results-driven individual with a solid track record in delivering quality work.
Overview
16
16
years of professional experience
Work History
Accounts Receivable/admin
Unified Courier Inc
Conyers, GA
10.2020 - Current
- Disburse load information to the drivers daily.
- Perform financial calculations for amounts due, interest charges, and balances.
- Maintain accurate records of customer invoices and payments.
- Match orders with invoices, and record required information.
- Update financial databases with new information about customer accounts as necessary.
- Facilitate the payment of invoices due by sending bill reminders and contacting clients.
- Maintain updated customer records, including contact information, and payment terms.
- Prepared monthly statements for customers detailing their account balances.
- Prepare and process payroll.
Auto Damage Appraiser
A1 Adjusters
Atlanta, GA
10.2019 - Current
- Conduct inspections on damaged vehicles and generate accurate estimated costs for repair work.
SR Customer Billing Specialist(promoted)
Ricoh
Duluth, GA
07.2009 - 10.2020
- Handled customer inquiries, and provided timely customer service support on issues related to billing, order status, delivery, cancelation, etc
- Answered incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues
- Entered maintenance/contract data into billing system as sold by sales professional, as well as create and maintain contract records and billings
- Obtained meter reads, purchase order numbers and other billing information, as necessary, from customers and other Ricoh personnel, as well as proactively resolving all outstanding issues
- Worked with different departments to resolve discrepancies in billing information
- Assisted team members with resolution of customer issues and more complex problems
- Deleted maintenance/contract data when equipment has been removed
- Makes daily contact with Sales personnel, operations personnel, sales, operational management and internal personnel, sales and operational management and internal personnel to resolve issues and answer questions
- Maintained database integrity by ensuring verification of customer information and file maintenance (i.e., contact information, customer account changes, addresses, phone #, equipment ID #, ) and forward as necessary
- Manually create invoices, when needed
Education
Independent damage Appraiser Certification -
IA Path
Atlanta, GA09.2019
Associate of Science Degree - Computer Networking and Security
High-Tech Institute
Phoenix, AZ06.2005
Skills
- Oracle
- Active listening
- Strong organizational skills
- Attention to detail
- Customer service
- Microsoft Office
- Problem solving
- Invoice processing
- Data entry
- Customer billing
Timeline
Accounts Receivable/admin
Unified Courier Inc
10.2020 - Current
Auto Damage Appraiser
A1 Adjusters
10.2019 - Current
SR Customer Billing Specialist(promoted)
Ricoh
07.2009 - 10.2020
Independent damage Appraiser Certification -
IA Path
Associate of Science Degree - Computer Networking and Security
High-Tech Institute
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