Yoshika Casey
Panama City,FL
Summary
Experienced in resolving customer complaints with a proven track record of achieving a 98% satisfaction rate. Demonstrated leadership by spearheading initiatives to boost upsell rates, resulting in a 10% increase in both 2022 and 2023.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Traffic Control Flagger
Wright of FL
Port Charlotte, FL, US
09.2024 - Current
- Utilized hand signals to effectively guide drivers through construction zones.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Used flagging tools such as stop and slow paddle and red flag.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
Manager
KFC
Panama City, FL, US
06.2023 - 01.2025
- Responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Hurricane Debris Monitoring
Thompson Consulting Services
FL, US
07.2022 - 01.2025
- Certified by FEMA.
- Reduced cleanup timelines for disaster-affected areas through efficient monitoring and reporting.
- Used appropriate terminology to accurately record incidents in system.
- Supported professional development within the team by providing ongoing feedback on individual performance metrics related to debris monitoring tasks.
- Managed debris removal projects by coordinating with local authorities and contractors.
Work From Home Agent
Amazon
Panama City, FL
09.2022 - 08.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Customer Service Representative
Maximus Federal formerly General Dynamics
Lynn Haven, FL, US
01.2018 - 05.2023
- Facilitated beneficiaries' enrollment in insurance plans.
- Verify accuracy and keep accounts updated.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
Education
High school diploma -
Rutherford High School
Panama City, FL08.2012
Skills
- Customer service
- Communication skills
- Management
- Store management
- Cash handling
- Retail sales
- Computer skills
- Account management
- Sales
- Outbound calling
- Call center
- Organizational skills
- Microsoft Excel
- Construction
- Microsoft Office
- Supervising experience
- Kitchen experience
- Restaurant experience
- Customer support
- Cash register
- Inside sales
- Driving
- Hotel experience
- Typing
- Food preparation
- Cooking
- QuickBooks
- Food handling
- Front desk
- Delivery driver experience
- Marketing
Certification
- CPR Certification
- Driver's License, 03/01/18, 07/01/26
- First Aid Certification
Personal Information
Authorized To Work: US
Timeline
Traffic Control Flagger
Wright of FL
09.2024 - Current
Manager
KFC
06.2023 - 01.2025
Work From Home Agent
Amazon
09.2022 - 08.2024
Hurricane Debris Monitoring
Thompson Consulting Services
07.2022 - 01.2025
Customer Service Representative
Maximus Federal formerly General Dynamics
01.2018 - 05.2023
High school diploma -
Rutherford High School