Yoshikazu Hernandez

• Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
• Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Inspected incoming shipments to verify accuracy and prevent errors.
• Participated in continuous improvement efforts aimed at streamlining workflows, enhancing productivity levels, and optimizing resource usage within the facility.
• Performed routine maintenance checks on material handling equipment, reporting any issues promptly for repair or replacement.
• Collaborated with cross-functional teams to identify opportunities for process improvements within the warehouse environment.
• Reduced product damage by implementing proper storage techniques and handling procedures.
• Operated RF-based computer systems for inventory management.
• Checked packages and merchandise for damage and notified vendors.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
• Monitored CCTV cameras and alarm systems for security breaches.
• Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Investigated suspicious activities and persons to maintain security of premises.

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• Addressed and resolved customer complaints and answered subsequent customer service questions.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Greeted customers and directed to requested products.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
• Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Alternated goods in inventory by observing first-in and first-out approach.
• Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
• Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.

Crew member: December 2015 - December 2016

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Crew Trainer: December 2016 - September 2017

• Trained other employees in customer service, food safety, and performance requirements.
• Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
• Set positive example for team members by providing high-quality, efficient service.
• Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
• Implemented updated safety protocols, resulting in a safer workplace for all employees.
• Maintained current knowledge of all team position requirements.
• Collaborated with management to identify areas for improvement within the team''s performance.

Shift Lead: September 2017 - March 2018

• Completed store opening and closing procedures and balanced tills.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.