Yoshiko Musgrove
Waipahu
Summary
Experienced Specialist Representative with strong background in sales, customer service and business development. Showcased ability in managing complex accounts, resolving conflicts and negotiating contracts. Delivered consistent growth for previous employers through strategic planning and industry outreach. Possess exceptional communication skills, strategic thinking abilities and knack for building productive relationships.
Overview
19
19
years of professional experience
Work History
Specialist Representative
JTB Hawaii Travel, LLC
Honolulu
05.2016 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Assistant Manager, Customer Service
Docomo USA Inc,
Honolulu
06.2006 - 05.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of new processes to improve customer service efficiency.
- Resolved escalated complaints from customers in a timely manner.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
High School Diploma -
Kansai Gaidai Collefe
Hirakata, Osaka JapanSkills
- EProficient in Managing Multiple Tasks
- Problem-Solving Techniques
- Client Relationship Management
- Collaborative Teamwork
- Timely Resolution of Complaints
- Resolving Client Issues
- Customer Support Expertise
- Effective Decision-Making
Timeline
Specialist Representative
JTB Hawaii Travel, LLC
05.2016 - Current
Assistant Manager, Customer Service
Docomo USA Inc,
06.2006 - 05.2016
High School Diploma -
Kansai Gaidai Collefe
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