Yo’Shinka Western
Tarboro,NC
Summary
Highly enthusiastic customer service professional, with 10 years; client interface experience. Core strengths are strong organizational skills, active listening skills, sharp problem solver, courteous demeanor, customer service expert and opening/closing procedures.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Icer
Sara Lee Frozen Bakery
09.2023 - Current
- Production line worker responsible for the icing process on baked goods. I ensure a consistently pleasing layer of icing on each product as it moves along the production line, while adhering to quality standards and safety procedures. Properly operate and maintain icing application equipment, including cleaning and sanitizing as required. I have to work efficiently to match the pace of the production line, ensuring that all products receive the appropriate icing application while maintaining quality. Often times I am required to work in other departments to help with their production when short staffed.
Topping
The Cheesecake Factory Bakery
09.2022 - 01.2023
- Work on assembly line with workers to assist in making cakes presentable for the finishing department. Top cakes with frosting, mousse and or candy and send it down the conveyor belt to be finished by the next department and boxed off to the restaurants.
Transportation Clerk
Executive Personnel Group- McLane
Battleboro, NC
09.2021 - 01.2022
- Responsible for making sure that the drivers were checked in and out. Made sure that the drivers had what they needed to assist them on their loads. Called customers to inform them that their truck would be late. Assist customers in informing them of their delivery time when needed. Often updating the dispatch sheet, to know when the drivers came in or out or to let them know what truck they had.
HR Administrative Assistant
Action Staffing
Rocky Mount, NC
09.2019 - 01.2020
- Provide support to HR Manager assisting in daily office needs and managing our company’s general administrative activities. Answering and directing phone calls. Expedite activities in the HR office, including receiving and ascertaining needs and directing employers, guests, callers, and providing customer service.
Distribution Processor
QVC
Rocky Mount, NC
10.2018 - 07.2019
- Responsible for safely operating, cleaning, activities of palletizing processes. Safely operate powered industrial equipment, continuously walk throughout entire department. Stack and wrap finished product appropriately. Tag pallets to go to the department it is going to.
Education
High School Diploma -
Tarboro High School
Tarboro, NC05-2005
Skills
- Administrative Experience
- Telephone Skills
- Communication
- Teaching
- Human Resources
- Warehouse Experience
- Friendly, positive attitude
- Critical thinking
- Data entry
- Active listening
- Customer service
Timeline
Icer
Sara Lee Frozen Bakery
09.2023 - Current
Topping
The Cheesecake Factory Bakery
09.2022 - 01.2023
Transportation Clerk
Executive Personnel Group- McLane
09.2021 - 01.2022
HR Administrative Assistant
Action Staffing
09.2019 - 01.2020
Distribution Processor
QVC
10.2018 - 07.2019
High School Diploma -
Tarboro High School