Yoshino Ushijima
Glendale,CA
Summary
Experienced waitress with over 18 years of experience in restaurant industry. Excellent reputation for resolving problems and improving customer satisfaction.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
16
16
years of professional experience
Work History
Server
N/SOTO
2021.09 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular and new guests.
- Restock paper towels, trays, togo box, and togo bags.
- Worked with POS system to place orders, manage bills, gift cards, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server | Shift Lead
Cafe Gratitude
2020.09 - 2022.04
- Inspect dishes before before they get served.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operate POS system to input customer orders, refund, count items, swipe credit cards, gift cards, and rewards.
- Clean tables and insure that customers had a pleasant, hygienic experience.
- Maintained cleanliness and presentation of the stock room and production floor.
- Offering customers cutting edge solutions in a friendly, confident and knowledgeable manner.
- Calculating tips and writing logs of shifts, sales, updates about any areas.
- Take care togo items.
- Make smoothies, stock items at the bar.
- Prepare and serve hot or cold beverages including teas and espresso drinks by using espresso machine.
- Train new waiters.
- Serving food and drinks
- Communicating with the kitchen
Server
Sushi Sasasbune Glendale
2019.08 - 2020.10
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Recommended perfect drink and meal pairing according to customer tastes and fish.
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
- Invite customers into the restaurant in a friendly manner and seated them at appropriate tables.
- Bussed tables and reset place settings quickly and effectively.
- Took food and drink orders from customers and delivered them when appropriate.
- Seated customers in a 56 guests dining establishment at the bar or in the restaurant.
- Take take‐out orders
- Train new waiters.
- Do consistent check‐in patrons to ensure satisfaction and address complaints swiftly.
- Set up and prepare serving and dining areas.
Server
Miya Sushi
2014.06 - 2020.03
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Clear empty dishes from tables and refilled drinks promptly.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Train new waiters.
- Answer questions about the menu items and make recommendations when asked.
- Do consistent check‐in patrons to ensure satisfaction and address complaints swiftly.
- Set up and prepare serving and dining areas.
Waitress
Sushi By H
2014.08 - 2019.07
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Cleaned table linens, table settings, counters and refrigerators.
- Delivered exceptional friendly, and fast service.
- Train new waiters.
- Answer questions about the menu items and make recommendations when asked.
- Take orders from customers and serve food and beverage to them.
- Set up and prepare serving and dining areas.
- Served as a quick and efficient cashier.
Waitress
Benten Ramen
2013.08 - 2019.06
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served as a quick and efficient cashier.
- Consistently monitored compliance with health and safety policies and procedures.
- Checked orders for accuracy, quality and presentation standards.
- Train new waiters.
- Take orders from customers and serve food and beverage to them.
- Set up and prepare serving and dining areas.
Waitress
Shinsengumi
2008.05 - 2014.06
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Train new waiters.
- Buss the tables and set up.
- Take orders and run the food and drink to the table, give check.
- Communicate effectively with customers, co-workers, and managers.
- Greet and welcome guests and seat customers and take care of the waiting guests.
Education
Associate of Arts - Voice
Arai Music School
San Gabriel, United States05.2008
Associate of Arts - Compose
Heisei College of Music
Kumamoto, Japan04.2006
High School Diploma -
Hikawa High School
03.2004
Skills
- Provided dining services for patrons at 60 seat fine dining establishment.
- Served meals, cleared tables, monitored 9 tables, and provided exceptional customer service to up to 30 customers.
- Trained POS system, guest services, and restaurant policies and procedures.
- Serving at very busy restaurants for over 18 years.
- Friendly and attentive worker
- Table Bussing
- Food inspection
- Guest Engagement
- Daily specials memorization
- Table Setting
- Safe Food Handling
- Order Accuracy
Languages
Japanese
Full Professional
Timeline
Server
N/SOTO
2021.09 - Current
Server | Shift Lead
Cafe Gratitude
2020.09 - 2022.04
Server
Sushi Sasasbune Glendale
2019.08 - 2020.10
Waitress
Sushi By H
2014.08 - 2019.07
Server
Miya Sushi
2014.06 - 2020.03
Waitress
Benten Ramen
2013.08 - 2019.06
Waitress
Shinsengumi
2008.05 - 2014.06
Associate of Arts - Voice
Arai Music School
Associate of Arts - Compose
Heisei College of Music
High School Diploma -
Hikawa High School
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