Yoshneel Chand
Renton,WA
Summary
Business Account and Administration Manager & Analyst by Profession with 7+ years of working experience in 4 different kinds of organizations has made me excellent in organizational development skills. The multitasking ability to prioritize and execute work in fast paced environment has been the key capability that I have developed as a general manager. Having experience in strategic planning, improving operational efficiency, team building and project management for hospitality industry has helped to quickly understand complex concepts, identify, and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction. Upon the resignation of our General Manager in 2018, I had additional responsibilities of a General Manager.
Overview
12
12
years of professional experience
Work History
Warehouse & Data Reporting Supervisor
GATE GOURMET
06.2022 - Current
- Understanding of Material Management basic processes and manage quality of data throughout the production and Airline boarding requirements
- Ensure system aligns with forecast in supply chain for safety stock of airline inventory
- Work with business/ unit production team to help establish common vocabulary and business descriptions of data in terms of over usage and portioning quality of food for the airline
- Collaborate with team members to collect and analyze data
- Use graphs, infographics, and other methods to visualize data
- Responsible for employee scheduling without compromising union contract guidelines
- Initiate and sustain QMS procedures and SOPs to support the planning and certifications errands
- Ensure accurate parameters of stock items details and inventory control for all airline owned product
- Ensure forecast is run weekly and verify accuracy of data - includes flight schedule changes and menu cycle changes
- Work with a team of analysts and other associates to process information
- Create presentations and reports based on recommendations and findings
- Cross trains other unit employees on all ERP related functions associated with the purchasing
- Work with executives and other business leaders to identify opportunities for Improvement
- Create reports for internal teams and/or external clients
- Establish KPIs to measure the effectiveness of business decisions
- Structure large data sets to find usable information
- Provide training and guidance to cross functional teams on master data processes and the impact of master data across the various functions within the SAP system
- Assess the performance of plant Data Coordinators in meeting business needs and data quality requirements and work with Master Data Coordinators and their supervisors to address performance issues
- Analyze all requests to create or change master data (materials, customers, production planning data, Domtar personnel creations, logistics) to ensure the requests conform to existing business processes and system constraints
- Analyze numerous requests coming from the business while being able to direct the requester to the appropriate party as quickly as possible is essential
ERP Data Specialist
GATE GOURMET
11.2022 - 06.2023
- Understanding of Material Management basic processes and manage quality of data throughout the production and Airline boarding requirements
- Reviews and submits all BOM change request to ensure inventory and general ledger accuracy
- Ensures that all areas are submitting waste and deviation logs daily
- Enters this into the system and reporting the financial impact on a weekly basis to management
- Serves as the Unit's ERP (ERP) "Super User" The unit's first point of contact for ERP related questions
- Ensure forecast is run weekly and verify accuracy of data - includes flight schedule changes and menu cycle changes
- Work with a team of analysts and other associates to process information
- Generating reports based on recommendations and findings
- Generates purchase price variance reports and reviews with Unit Buyer weekly
- Submits any changes because of review process
- Cross trains other unit employees on all ERP related functions associated with the purchasing
- Create reports for internal teams and/or external clients
- Structure large data sets to find usable information
- Provide localized training for plant master data coordinators and other plant employees
- Assess the performance of plant Data Coordinators in meeting business needs and data quality requirements and work with Master Data Coordinators and their supervisors to address performance issues
- Analyze all requests to create or change master data (materials, customers, production planning data, Domtar personnel creations, logistics) to ensure the requests conform to existing business processes and system constraints
Manager General Management, Business Account & Administration
RUSTIC PATHWAYS (FIJI) LIMITED
04.2015 - 10.2022
- Manage Reservations (including reviewing vendor contracts, rates, and bookings)
- Manage Accounts & Banking and Financial Dept
- (overlooking Monthly Government Taxes, Payroll, preparing financial reports, minimizing expenditure, Managing budgets, etc.)
- Supervise/Manage kitchen Dept
- To make sure if the guest schedule is updated, in terms of Dietary, arrival, etc
- Utilize problem solving tools such as 5 WHY’s, Failure modes and effects analysis, Fishbone Diagram, Brainstorming, Mind map, and Control charts
- Monitoring the Meals budget against the income generated
- Monitors all training programs that are required to be conducted to ensure all Corporate Policies and Procedures are followed and maintained
- Monitors employee relations in each Department and ensures compliance with the labor agreements are maintained in the Departments
- Supports Vendor and corporate audits, and government audits to meet compliance
- Responsible for annual performance evaluations of direct reports in compliance with corporate mission and visions
- Handling currency exchange (Banking services) for customers (Tourists) on daily basis and provide cash handling services within company
- Provide Investment insights to the stakeholders
- Provide data governance and ensure data integrity by managing data efforts across organization
- Making sure of troubleshooting issues related to master data management and identify opportunities for improvising data management process
- Purchasing and inventory management of F&B and other stocks in operations
- Quality assurance management
- Manage the operation while upholding compliance in a viscous regulated environment
- Manage operations - Generating Transport Schedules according to the guest arrival, activities, and daily runs
- Immense Expertise of eminence auditing, inspection methodologies
- In depth faced and first-rate project management skills
- Be main technical point of contact for GL, Product and Customer Master Data
- Create and oversee governing policies around GL, Customer and Product master data
- Automate the above activities where possible
- Support improvement projects from data perspective
- Assist delivery teams in migrating and cleansing data into new platforms as part of the cutover plan (data integrity, cleansing, normalization)
- Define, create, and maintain MDM Models, application configurations
- Support data strategy iterations with the wider data management team
- Strong organizational skills, i.e., able to spotlight restraints and multi-task
- General Management - Signatory of the company, and Hotel Licensee, representing the company with Hotel License Board, handling statutory matter of a company, handling immigration matte, negotiating contracts and deals, promoting, and marketing the business, Attending business meetings, events, and industry functions
- Human resource management - Interviewing and hiring staff
- Networking with industry peers, competitors, and prospective clients
Business Analyst
R C Manubhai Co. Ltd
05.2014 - 04.2015
- Training in all departments & engaging in customer service departments to develop customer relationship skills
- Training with the IT heads for applying & developing skills in usage of tools for processing data analytics for increasing customer satisfaction
- SQL Server Business Intelligence Development Studio
- ERP data management & analysis
- Create, implement, and maintain master data management solutions that enable users to optimize system capabilities
- Uses knowledge of end-to-end data processes to analyze, cleanse and enrich master data elements, and ensure that data flows efficiently and consistently between users and stake holders
- Internet Explorer
- Systems Analysis
- Risk Analysis
- Business analysis
- Data analysis
- Remote Management Service
- Collaborate with technical team members and Planview users to develop business functional requirements and non-functional requirements
- Determine business analysis level of effort estimations for any projects
- Create business analysis documents and quality assurances for assigned projects
- Collaborate with vendor software developers and technical team members to ensure a shared understanding of the business model and the detailed function requirements
- Elicit and documents functional requirements and test strategies for technical solutions to meet business needs
- Establish the estimation of requirements documentation and testing efforts for various projects and initiatives
- Perform other job-related duties as assigned
- Possess advanced level understanding of BA, QA/QC professional standards, business processes, workflows, methodologies, and leading practices
- Respond proactively to both business and project issues and escalates appropriately
- Understand business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats
- Work with technical leads and business end users to plan and execute User Acceptance Testing (UAT)
- Work with Executive Management and Planview user community to maintain data quality through the generation of quality assessments and processing of the feedback they contain
- Serve as backup system administrator of the Planview solution and provides support to lead system administrator in production/operational processes
IT Administrator
TISI Sangam Board
07.2013 - 04.2015
- Setting up new users and giving them access to the intranet
- Managing and maintaining the file servers
- Operating the firewall for the organization
- Monitoring the internet connections for the security risks
- Employing the latest security protocols
- Managing the company website
- Monitoring the local area network (LAN) for threats or error
- Install, configure, test, and maintains servers, SAN, and related networking equipment
- Monitor scheduled jobs and computer output for completeness, accuracy, and errors
- Perform all critical data backups and secures data according to established procedures
- Install firmware and security update on servers, printers, and related networking equipment
- Configure and maintain Microsoft Active Directory
- Install, configure, and maintain IPS/IDS, Firewall, Anti-Virus, Anti-Spam, Anti-Malware, etc
- For maximum internal network protection
- Maintain Unified Communications, VoIP, and any related equipment, services, and platforms
- Maintain all data used for redundancy efforts and assists with remediation efforts as result of test findings and risk assessments
- Log all computer, terminal, and printer hardware/software problems
- Calls appropriate maintenance organizations and arranges for repair
- Notifies supervisor of unusual problems
- Assist with software upgrades and installations
IT Administrator - Intern
Fiji National University
11.2012 - 02.2013
- Attending and user queries and Troubleshooting issues
- Performing security checks in the lab and campus staff offices computer
- Participates in authoring appropriate documentation and procedures relating to equipment operations, software changes, maintenance and problems encountered
- Perform basic administrative tasks in Active Directory domain of 1500 users, 900 clients and 200 servers
- Perform basic administrative tasks in support of Cisco Global IP Phone system
- Participate in administration on Hyper-V, XenServer and VMware virtualization platforms
- Perform basic administrative tasks in Microsoft Exchange 2013 and Office 365
- Participate in administration of Cisco Global IP Wide Area Network including experience with MPLS, VPN, BGP, IGMP and Local Area Networking
- Participate in Helpdesk and basic system administrative functions as part of Global team of IT Support Staff and Engineers
- Assist in providing onsite IT support
Education
Bachelor of Business Informatics - Business & information Technology
University of Fiji
01.2013
Higher School Education -
Cuvu College
01.2010
Skills
- Vendor management
- Team management
- Hotel experience
- Profit & loss
- Restaurant management
- Microsoft SQL Server
- Data structures
- Supply chain
- System administration
- Purchasing
- General ledger accounting
- Compliance management
- Financial management
- Financial statement preparation
- Cash flow analysis
- Financial analysis, modeling & Planning
- Recruitment
- Thinking strategically
- Financial acumen
- System & Security
- Regulatory and safety compliance
- Microsoft Excel Miner, Weka, SPSS, or any other analytical software
- Technical skills
- Influencing and negotiating
- Psychological applications in workplace
- Basic skills of CSS, HTML, JAVA SCRIPT, AND XHTML (Web Development)
- Employee development
- Team building & Planning
- ERP Systems (data management, analysis, reporting)
- Business Process Engineering and Re-engineering (using BPMN in Microsoft Visio)
- LAN, WAN, VPN, DHCP, VoIP, Active Directory, TCP/IP
- Business Analysis & Predictive analytics & Regression analysis
- Tableau & Power BI
- Project implementation and management
- Database management (2 years)
- System Administration
- SAP Supply Chain Management
- Materials management & Forecasting
- Public relations
- Events management
- Product management
- Microsoft Dynamics GP
- Data analytics
- Business Accounting
- Business intelligence
- Cloud computing
- Banking
- Payroll
- Operations management
- Succession planning
- Data mining & Data visualization
- Procurement
- Hospitality
- Statistical analysis
- Warehouse management
- Continuous Improvement
- Training & development
- Employment & labor law
- Human resources management
- Conflict management
- Budgeting
- Operations Management
- Performance Improvement
Timeline
ERP Data Specialist
GATE GOURMET
11.2022 - 06.2023
Warehouse & Data Reporting Supervisor
GATE GOURMET
06.2022 - Current
Manager General Management, Business Account & Administration
RUSTIC PATHWAYS (FIJI) LIMITED
04.2015 - 10.2022
Business Analyst
R C Manubhai Co. Ltd
05.2014 - 04.2015
IT Administrator
TISI Sangam Board
07.2013 - 04.2015
IT Administrator - Intern
Fiji National University
11.2012 - 02.2013
Bachelor of Business Informatics - Business & information Technology
University of Fiji
Higher School Education -
Cuvu College
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