Yoshua Medina

Maintain records of space occupancy, lot capacity and organize staff meetings regularly to discuss changes in procedures or policies affecting operations. Train new employees on protocols concerning use of equipment, safety guidelines and other important aspects associated with working in a parking lot environment. Juggle shift duties, prioritizing immediate tasks to streamline day to day operations. Collaborate with management team members on various projects related to improving customer service standards at the facility.

Main point of contact in matters relating to client concerns and needs. De-escalating customer interactions by providing alternative tactics to solve problems and satisfy customer needs. Source new opportunities to introduce products and services to potential customers. Motivate and work with onboarding team members to successfully integrate new employees into organization. Constant use of excellent verbal skills to engage customers in conversation and effectively determine needs and requirements. Recognize security risks to properly mitigate potential situations. Produce sales documents, finalize deals and filed records. Develop successful customer relationships and quickly resolved service requests to increase sales. Oversee multiple accounts and work diligently to meet and exceed performance goals.

I enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. I would assure I collaborated with sales team members to stay current on inventory levels and resolve item issues. Overtime I surpassed sales goals through implementation of successful marketing strategies. Promoted available products and services to customers during service, account management and order calls. I kept records of customer interactions or transactions, thoroughly recording details of inquiries. I assured I supported sales team members to drive growth and development. I would contact customers about potential service upgrades, new services and any account changes.

Developed and deepened relationships with new and existing clients to advance progress and improve business. Evaluated investment materials to develop financial recommendations, fulfill customer needs and predict favorable investments. I would advise management on advantages and disadvantages of different product decisions in alignment with individual needs. Consulted with clients to assess and meet short and long-term financial goals. I evaluated earnings performance to provide clients with in-depth ratings. Also dealt with equipment return and conferred with HR regarding weekly Payroll.