YOSIRI WHITE
Delray Beach,FL
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Nordstrom
06.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built relationships with customers to encourage repeat business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Real Estate Assistant/Property Manager
Woyce Property Management
04.2022 - 03.2024
- Ensured compliance with federal Fair Housing laws by providing equal opportunity housing services
- Negotiated leases and contracts with tenants, vendors, and contractors
- Performed regular inspections of residential and commercial properties to ensure compliance with safety regulations
- Organized maintenance requests and coordinated repairs with contractors in a timely manner
- Processed applications and paperwork in accordance with state and federal laws.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed tenant relations, including responding to inquiries, resolving complaints, and enforcing lease terms
- Utilized software programs such as QuickBooks to track expenses, manage accounts receivable and payable, and generate reports on occupancy data
- Prepared monthly financial statements detailing income and expenses associated with each property.
- Maintained efficient office operations by handling errands and administrative functions.
Team Leader Manager
New Balance
07.2022 - 05.2023
- Put together displays to highlight particular products and drive sales according to corporate strategy
- Monitored project timelines closely to ensure deadlines were met or exceeded
- Prevented store loses using awareness and attention to detail to detect gaps for corrective actions
- Maintained a high level of accuracy when creating reports for senior management review
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution task
- Prepared and submitted nightly bank deposits
- Developed strategies for improving customer relations across all channels of communication
- Established performance goals for each team member and tracked progress against those goals regularly.
Leasing Specialist
RPM Living
02.2022 - 02.2023
- Organized showings of available units for prospective tenants; answered questions about features, amenities, utilities included in rent
- Assisted with eviction proceedings when necessary; drafted court documents and represented the company at hearings
- Developed and implemented leasing strategies to maximize occupancy rates
- Processed applications for prospective tenants; conducted credit checks as well as background investigations on applicants
- Maintained accurate records of all leases, renewals, terminations, security deposits, rent payments, and legal documents
- Collaborated with maintenance staff to ensure that repairs were made in a timely fashion and that property was kept in good condition.
- Collected, completed, and processed lease applications.
- Showed apartments to potential tenants and answered questions regarding community.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Team Lead/Visual Merchandiser
New Balance
11.2020 - 11.2021
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Created visual displays to highlight new and featured products.
Brand Ambassador
Ralph Lauren
01.2019 - 03.2020
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained clean, organized and professional work environment.
Receptionist/Account Operations Manager/Human Resources Assistant
Cambridge Security Services
07.2015 - 08.2018
- Account and client management experience along with coaching development and training in office policy and procedure
- Responsible for monitoring and continually improving standards of performance and quality within operations
- Responsible for 30 sites and overseeing 100-150 Guards making sure customer service and security is being provided
- Interview applicants for special job requirements
- Generated comprehensive reports regarding incidents, events, and important business matters
- Reduced employee turnover by 70% by making sure employees are appreciated and are satisfied as workers
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions
- Conducted employment verification and background investigation to facilitate hiring process
- Developed and maintained training materials and benefits packets for new hires
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department
- Assisted with employee termination process to drive consistency and reduce discrimination claims.
Retail Store Manager
The Vault Boutique
02.2008 - 06.2015
- Resolved customer service issues promptly
- Increased profit by streamlining operations
- Completed routine store inventories
- Designed improvement plans
- Submitted orders for new inventory
- Answered customer telephone calls promptly and in an appropriate manner
- Completed all cleaning, stocking, and organizing tasks in assigned sales area
- Brought in over $6,000 in revenue per shift
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Built relationships with customers to increase likelihood of repeat business
- Attended trade shows and scheduled meetings with vendors for buying of products.
Education
No Degree - Real Estate Course
Gold Coast Schools
Palm Beach, FL04.2023
High School Diploma - undefined
Harry S Truman High School
01.1997
Skills
- Merchandising
- Schedule Management
- Trend tracking
- Regulatory Compliance
- Relationship Building
- Training and coaching
- Property Tours
- New Construction
- Tenant and Eviction Laws
- Valid Florida Driver's License
- Property Marketing and Promotion
- Unit Vacancies
- Tenant Improvements
- Lease Renewals
- Tenant Screening
- Staff Coordination
- Administrative Leadership
- Yardi, Knock, Rent Cafe, Building Link, On Site, Blue Moon, Moon, Wise Agent, Tenant Evaluation,
- Property Management
- Contract Negotiation
- Tenant relations
- Customer service-focused
- Payment Collection
- Entrepreneurial
- Leasing and sales
- Exceptional oral and written communication skills
- Multi-family property management
- Administrative Support
- Property tours and inspections
Certification
Real Estate Certificate, 01/01/19
Timeline
Sales Associate
Nordstrom
06.2024 - Current
Team Leader Manager
New Balance
07.2022 - 05.2023
Real Estate Assistant/Property Manager
Woyce Property Management
04.2022 - 03.2024
Leasing Specialist
RPM Living
02.2022 - 02.2023
Team Lead/Visual Merchandiser
New Balance
11.2020 - 11.2021
Brand Ambassador
Ralph Lauren
01.2019 - 03.2020
Receptionist/Account Operations Manager/Human Resources Assistant
Cambridge Security Services
07.2015 - 08.2018
Retail Store Manager
The Vault Boutique
02.2008 - 06.2015
No Degree - Real Estate Course
Gold Coast Schools
High School Diploma - undefined
Harry S Truman High School
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