Yoska Ramirez
Homestead
Summary
Demonstrated leadership in front office management, overseeing customer service and community education initiatives.
Overview
2027
2027
years of professional experience
Work History
Patient Recovery Specialist
Firstsource Solutions
2025 - Current
- Analyzed client accounts to identify recovery opportunities and develop tailored action plans.
- Collaborated with cross-functional teams to streamline recovery processes and improve service delivery.
- Utilized CRM software to track interactions and maintain accurate records of client communications.
- Assisted in developing training materials for new staff on recovery strategies and best practices.
Revenue Cycle Billing Specialist
Firstsource Solutions
06.2022 - 05.2025
- Processed billing inquiries to ensure timely resolution and customer satisfaction.
- Reviewed and verified billing documents for accuracy and compliance with company policies.
- File claims using all appropriate forms and attachments.
- Research accounts denials and file written appeals, when necessary.
- Handling outbound / inbound calls and maneuver between several different software systems.
- Collaborated with cross-functional teams to streamline billing procedures and improve efficiency.
Store Manager/Security
Forever21
Miami Beach, FL
05.2002 - 06.2019
- Managed full time staff including preparing schedules, open and closing store
- Balanced registers, accounted for inventory, completed audit and security checks
- Monitor employees and customers. Engaged with Police & Mall Security teams on apprehension
- Worked closely with district office to ensure top sales, market downturned.
Education
No Degree -
Univercidad De Ciencias Comerciales
NicaraguaHigh School Diploma -
Instituto Metropolitano Bilingue
NicaraguaSkills
- Customer Service Excellence
- Project Management & Design
- Supervision & Team Leadership
- Staff Training, Coaching, & Development
- Entrepreneur
- Presentation Skills
- Effective Communications
Timeline
Revenue Cycle Billing Specialist
Firstsource Solutions
06.2022 - 05.2025
Store Manager/Security
Forever21
05.2002 - 06.2019
Patient Recovery Specialist
Firstsource Solutions
2025 - Current
No Degree -
Univercidad De Ciencias Comerciales
High School Diploma -
Instituto Metropolitano Bilingue