Experienced in customer service with a focus on gathering and analyzing customer feedback to enhance service quality. Demonstrated ability to resolve complex issues through collaboration with various departments, ensuring timely and effective solutions. Maintained professionalism while managing difficult customer interactions, contributing to high levels of customer satisfaction. Proficient in utilizing CRM software for tracking orders and managing customer inquiries across multiple communication channels.
Hi, I’m
Yoskama Moussignac
Saint Clairsville
Summary
Overview
1
year of professional experience
Work History
Burger KingSaint Clairsville
Customer Service Representative
11.2024 - Current
Job overview
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
College Mixte Le Rhema Delmas 31
High School Diploma
University Overview
Skills
- Customer feedback analysis
- CRM software usage
- Order tracking management
- Technical support assistance
- Technical troubleshooting
- Strong teamwork
- Tracking complaints
- Multi-line phone talent
Languages
English /french / Haitian Creole
Full Professional
Timeline
Customer Service Representative
Burger King
11.2024 - Current
College Mixte Le Rhema
High School Diploma
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