Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

YOSLEIDY LEYVA

Miami,Fl

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training monitoring abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

TD Bank
02.2023 - Current
  • Partnered with management to improve processes and enhance services, while also getting involved in community outreach efforts.
  • Supervise daily branch operations, ensuring strict adherence to banking regulations and internal policies to promote a safe and efficient environment.
  • Lead and mentor the team, fostering professional development and a collaborative culture that enhances employee performance.
  • Drive operational improvements by identifying inefficiencies and implementing solutions, resulting in smoother processes and elevated customer experiences.
  • Analyze branch performance metrics and generate insightful reports, providing actionable recommendations to management for strategic decision-making.
  • Collaborate with cross-functional teams to address operational challenges and continuously enhance service delivery

CUSTOMER SERVICE REPRESENTATIVE

TD Bank
02.2016 - 02.2023
  • Opened deposit accounts for customers and related services based on customer needs which were assessed by conducting a customer financial assessment
  • Deepened customer relationships by performing outbound courtesy calls
  • Responsible for loan originations and closings (personal loans and home equity products).
  • Established relationships with business partners in multiple lines of business (such as Wealth, Merchant, SB Lending, and Treasury Management)
  • Built rapport with customers by providing a comfortable confident interaction
  • Assisted in covering staffing needs in stores in my market as needed.

Branch Service Leader

Regions Bank
02.2011 - 02.2016
  • Responsible for engaging customers in conversations to identify needs and referring customers to platform associates
  • Responsible for meeting and exceeding a personal referral goal on a quarterly basis as well as coaching the teller team to meet and exceed individual and team referral goal
  • Responsible for the accuracy of the store currency in a high transaction environment, cash balance, customer service, multi-tasking, updated knowledge of all bank policies and procedures required to stay in compliance, ATM and TCD coordinator
  • Responsible for supervising a staff of tellers including scheduling, coaching, and developing them
  • In charge of performing daily, weekly, and monthly audits to ensure the branch is in compliance
  • Responsible for balancing reports, cash vault, as well as managing and reconciling bank general ledger accounts
  • Promoted and maintained branch's quality service score measured through Gallup
  • Mentored newly hired tellers.

Education

High School Diploma -

South Miami Senior High School
Miami, FL
06.2007

Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Knowledgeable in Sales Force
  • Fluent in Spanish
  • Training and Development
  • Regulatory Compliance
  • Conflict Resolution
  • Relationship Building
  • Attention to Detail
  • Customer Service Excellence
  • Cash Handling and Reconciliation

References

References are available upon request.

Timeline

Assistant Store Manager

TD Bank
02.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

TD Bank
02.2016 - 02.2023

Branch Service Leader

Regions Bank
02.2011 - 02.2016

High School Diploma -

South Miami Senior High School

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YOSLEIDY LEYVA