Laura Piñeda García
Louisville,KY
Summary
Dynamic sales professional with a proven track record at Aquos Air & Water Technologies, specializing in persuasive communication and sales process optimization. Demonstrated expertise in leveraging call center experience and technical skills to drive revenue growth and cultivate strong customer relationships. Recognized for excelling in goal-oriented environments while enhancing sales performance and streamlining operations.
Overview
4
4
years of professional experience
Work History
Telemarketing Consultant
Aquos Air & Water Technologies
Hato Rey, Puerto Rico
10.2024 - 12.2024
- Developed a pipeline of qualified leads through strategic probing during calls.
- Logged details of sales calls in corporate system.
- Boosted revenue by negotiating favorable deals.
- Supported the record-keeping of client interactions and transactions.
- Established solid customer connections through high-quality service.
- Crafted effective phone call scripts targeting prospective customers.
- Communicated product specifications, cost information and stock status effectively.
- Addressed and resolved queries effectively and quickly.
- Managed incoming customer calls.
Operator Technician
Boston Scientific
Dorado, Puerto Rico
08.2024 - 10.2024
- Crafted top-notch medical devices.
- Coordinated efforts with colleagues to achieve objectives effectively.
- Delivered technical aid for resolving machine operation issues.
- Kept detailed records of production processes.
- Operated multiple machines to produce parts adhering to quality standards.
- Inspected final goods for quality compliance.
- Supported creation of process optimizations for better productivity.
- Adhered to safety and emergency protocols.
Cashier
Pastry- Bakery "Factor"
Arecibo, Puerto Rico
05.2024 - 07.2024
- Oversaw opening and closing procedures, counting cash drawers.
- Oversaw trash removal ensuring organized aisles and register area.
Cashier
Jewelry Coral Negro
La Habana , Cuba
02.2023 - 02.2024
- Handled daily cash transactions by counting drawers and preparing deposits.
- Coordinated efficient trash disposal to maintain cleanliness in aisles and at registers.
- Implemented company safety measures for processing substantial amounts of currency.
- Verified item prices for accuracy on cash register.
- Delivered outstanding customer service to boost loyalty program enrollment and enhance sales.
- Answered customer questions and provided store information.
- Handled payments swiftly, including cash, checks, debit, and credit cards.
- Performed price verifications for custom requests and promotional discounts.
- Monitored compliance with store safety standards.
- Organized and replenished merchandise on shelves when required.
- Cleaned and organized checkout area counters, registers, windowsills, and floors.
- Handled transactions using cash register and POS system.
- Mentored employees on using cash registers.
- Executed payment processing with speed and precision, delivering exact change and receipts promptly.
Document Management Specialist
Asamblea Nacional de Cuba
La Habana , Cuba
11.2020 - 12.2022
- Assisted in creating and upkeeping digital storage systems.
- Structured and presented data across physical and digital platforms.
- Organized and classified data.
- Granted document access and revision rights to personnel to maintain integrity.
- Implemented organizational methods for document storage and retrieval.
- Arranged documents chronologically, categorically, and by additional criteria.
- Contributed to the development of reports focused on document management activities.
- Directed numerous assignments simultaneously, ensuring timely completion.
- Updated database with purchasing, supplier, and personnel information.
- Maintained security protocols while helping end users with electronic content access problems.
- Managed and secured files.
- Efficiently recognized customer requirements.
Education
Bachelor of Arts - Information Science
University of Havana
La Habana 11-2020
Skills
- Persuasive speaking
- Sales process optimization
- Script memorization
- Call center experience
- Sales enablement
- Goal oriented
- Computer skills
Languages
Spanish
Full Professional
English
Elementary
Timeline
Telemarketing Consultant
Aquos Air & Water Technologies
10.2024 - 12.2024
Operator Technician
Boston Scientific
08.2024 - 10.2024
Cashier
Pastry- Bakery "Factor"
05.2024 - 07.2024
Cashier
Jewelry Coral Negro
02.2023 - 02.2024
Document Management Specialist
Asamblea Nacional de Cuba
11.2020 - 12.2022
Bachelor of Arts - Information Science
University of Havana
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