Yosline Cabello
Arlington,TX
Summary
Dynamic and dependable professional with extensive experience in customer service at Whataburger. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Fluent in Spanish, I excel in multitasking and maintaining organized workstations, contributing to a positive and efficient environment. Recognized for training new team members and fostering collaboration.
Knowledgeable in life experience positions with solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
12
12
years of professional experience
Work History
Whataburger Team Member
Whataburgerfranchise
Arlington, TX
06.2020 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
Front Desk Receptionist
LSI Transportation
Arlington, TX
02.2015 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Organized and maintained files and records to ensure up-to-date documentation.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Provided basic technical support for front office equipment, minimizing downtime.
- Streamlined check-in processes, reducing wait times for guests.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Guest Experience Leader
Buffalo Wild Wings
Arlington, TX
01.2014 - 08.2015
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Assisted guests with special requests, such as room upgrades or late check-outs, enhancing their overall stay experience.
- Implemented a proactive approach to anticipating guest needs for an exceptional hospitality experience.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Greeted guests upon arrival and offered assistance.
Waitress
Los Jarros Mexican Restaurant
Arlington, TX
01.2013 - 06.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Martin High School
Arlington, TX05-2011
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Collaboration and teamwork
- Leadership qualities
- Organizing work stations
- Goal setting and achievement
- Team building
- FLUENT IN Spanish
- Dependability and reliability
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Fundraising Events
- Participating in fundraising events to support local charities, schools, or community projects
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Whataburger Team Member
Whataburgerfranchise
06.2020 - 02.2025
Front Desk Receptionist
LSI Transportation
02.2015 - 03.2020
Guest Experience Leader
Buffalo Wild Wings
01.2014 - 08.2015
Waitress
Los Jarros Mexican Restaurant
01.2013 - 06.2015
High School Diploma -
Martin High School