Yosniel Méndez García
Altamonte Springs,FL
Summary
Dynamic Systems Engineer with a strong focus on network security and incident response. Expert in enforcing Zero Trust principles and optimizing infrastructure resilience. Proven ability to troubleshoot complex issues and enhance VoIP security, ensuring operational continuity. Adept at documentation and communication, driving effective ITSM processes across multi-site environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
NOC Engineer I (Security-Focused)
UDT
Orlando, USA
02.2024 - Current
- Enforce Zero Trust principles by validating access, monitoring endpoint behavior, and ensuring secure configurations
- Configure, maintain, and secure network infrastructure (Cisco, Fortinet, Ruckus) including routers, switches, firewalls, and wireless systems
- Support IAM processes including VPN access, authentication, and secure remote connectivity
- Perform proactive monitoring and incident response using OpsRamp, SolarWinds, Pulse, and ThousandEyes
- Responded to P1 incidents, executing rapid triage, escalation, and service restoration.
- Troubleshoot WAN/LAN issues, firewall rules, VPN access, VoIP systems, and endpoint anomalies
- Participate in Major Incident / Crisis Management, ensuring clear communication and coordination
- Document incidents, resolutions, and procedures in ConnectWise, EasyVista, and Jira
- Maintain compliance with CJIS and security standards
- Collaborate with senior engineers to improve security posture and infrastructure resilience
- Facilitated disaster recovery operations and service restoration, enhancing resilience and preparedness for future incidents
- Deploy and maintain voice infrastructure including CUBE, Cisco VG, and AudioCodes gateways
Dispatcher / NOC Support
UDT
05.2023 - 02.2024
- Executed ticket triage, prioritization, and escalation to streamline issue resolution
- Delivered frontline technical support for network and voice issues, resolving incidents to minimize downtime
- Maintained accurate documentation and ensured adherence to ITSM processes, facilitating effective communication and accountability
IT Technician / Owner
Loarregle
Pinar del Río, Cuba
01.2019 - 01.2021
- Implemented system hardening and endpoint protection to safeguard client systems against vulnerabilities
- Maintained and optimized IT infrastructure for multiple clients, ensuring reliability and performance across all environments
- Designed and deployed secure wired/wireless networks to enhance data protection and connectivity for users
IT Specialist (Computer Science)
DESOFT
Pinar del Río, Cuba
01.2009 - 01.2021
- Designed and secured enterprise network infrastructures to support organizational operations
- Managed virtualization platforms (ESXi, Proxmox, Hyper-V) to optimize resource utilization
- Administered Windows/Linux systems and firewalls to enhance system security and reliability
- Supported VoIP security, monitoring, and disaster recovery
Solar Panel Designer
CCE
Cuba
01.2008 - 01.2009
Education
Bachelor of Electrical Engineering - Computer Networking
University of Pinar Del Río
Cuba05-2008
Skills
- Network Security
- VPN
- Endpoint Hardening
- VoIP Security
- TCP/IP
- DNS
- DHCP
- Active Directory
- Virtualization
- Monitoring Tools
- Troubleshooting
- Documentation
Certification
- Microsoft SC-200 – Security Operations Analyst
- Microsoft SC-300 – Identity and Access Administrator
- CJIS Certification
- Fortinet NSE I, II, III
- Microsoft AZ-700 – Azure Network Engineer
- Microsoft AZ-900 – Azure Fundamentals
- Microsoft MS-900 – Microsoft 365 Fundamentals
- Cisco CCNA
- Cisco CCNP ENCOR (Collaboration Track)
- Cisco Meraki CMNA
- Fortinet Certified Associate (FCA)
- Fortinet Certified Professional (FCP)
Timeline
NOC Engineer I (Security-Focused)
UDT
02.2024 - Current
Dispatcher / NOC Support
UDT
05.2023 - 02.2024
IT Technician / Owner
Loarregle
01.2019 - 01.2021
IT Specialist (Computer Science)
DESOFT
01.2009 - 01.2021
Solar Panel Designer
CCE
01.2008 - 01.2009
Bachelor of Electrical Engineering - Computer Networking
University of Pinar Del Río