Yosniel Rodriguez
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Sales Manager
N & P Jewelry
Miami, FL
10.2019 - 03.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Completed store opening and closing procedures as per company guidelines.
- Replenished merchandise from inventory during downtime when stock became low.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Displayed merchandise by arranging in appealing ways to boost sales.
Call Center Representative
Waste Connections Inc.
Miami, FL
11.2016 - 10.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
LogistiCare Solutions LLC.
Miamia, FL
02.2011 - 11.2016
- Entered customer information into customized computer system to document and organize client records.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma -
South Miami Senior High School
Miami, FL07.2002
Skills
- Operational Records Review
- Sales Projections
- Salesforce Software
- Product and Service Promotion
- Customer Retention Strategies
- Data Entry and Maintenance
- Multitasking and Prioritization
Timeline
Sales Manager
N & P Jewelry
10.2019 - 03.2022
Call Center Representative
Waste Connections Inc.
11.2016 - 10.2019
Customer Service Representative
LogistiCare Solutions LLC.
02.2011 - 11.2016
High School Diploma -
South Miami Senior High School
Similar Profiles
Ina Charlene ShuttIna Charlene Shutt
Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)Sales, Cashier, Bank Deposits, & FBI Approvals at The Castle Jewelry (Fine Jewelry, Pawn,& Guns)
Lashauna JamesLashauna James
Sales Associate at Effy Jewelry (Nava Jewelry)Sales Associate at Effy Jewelry (Nava Jewelry)
Rubi CruzRubi Cruz
Sales Lead Keyholder at Pandora JewelrySales Lead Keyholder at Pandora Jewelry
Jason BaezJason Baez
Aviation Machinist's Mate at Silver Wings AerospaceAviation Machinist's Mate at Silver Wings Aerospace
Mariedys Lopez ArencibiaMariedys Lopez Arencibia
Notary Public at Zory Immigration SolutionsNotary Public at Zory Immigration Solutions