Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yosniel A Ravelo Menendez

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Bilingual individual with a strong background in reporting on performance metrics and implementing valuable system tools.

Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Lots of experience working with Salesforce, creating and completing Pre Suit demands, scheduling and calendaring meetings , hearings, and mediations.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.


Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

7
7
years of professional experience

Work History

Marketing

Tampa Health Solutions
02.2023 - 09.2023
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.

PIP Suit Demand Writer

Morgan & Morgan Law Firm
06.2017 - 02.2023
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Interviewed clients to obtain information relevant to cases.
  • Created spreadsheets to track client progress and document billable hours.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Creating and completing correctly Pre-Suit demands with Salesforce.

Front Desk Associate

Iditalya 10 Medical Center.
01.2017 - 06.2017
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Filling up forms for patients.
  • Checking availability of patient's health insurance
  • Calendaring and scheduling.

Education

High School Diploma -

El Redentor
4311 W Waters Ave, Tampa, FL 33614
05.2015

Skills

  • Competitive Research
  • Microsoft Word
  • Microsoft Excel
  • Scheduling
  • Computer Proficiency
  • Sales and Marketing Methods
  • Customer Service
  • Bilingual English & Spanish

Timeline

Marketing

Tampa Health Solutions
02.2023 - 09.2023

PIP Suit Demand Writer

Morgan & Morgan Law Firm
06.2017 - 02.2023

Front Desk Associate

Iditalya 10 Medical Center.
01.2017 - 06.2017

High School Diploma -

El Redentor