Yosra Bani

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Prepared meeting rooms and materials and recorded important information.
• Developed standard operating procedures for all administrative employees.
• Evaluated employee records and productivity and submitted evaluation reports.
• Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Sourced vendors for special project needs and negotiated contracts.
• Compared vendor prices and negotiated for optimal savings.

• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Used advanced software to prepare documents, reports and presentations.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Organized and coordinated conferences and monthly meetings.
• Developed and maintained automated alert systems for important deadlines.
• Used QuickBooks to produce monthly invoices, reports and other deliverables.
• Screened personal and business calls and directed to appropriate party.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Took notes and dictation at meetings.
• Managed residential properties and prepared homes for clients prior to arrival.

• Verified aircraft and passenger compliance with policies, regulations and safety guidance.
• Answered passenger questions and provided solutions to issues arising during flights.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Resolved passenger conflicts and medical emergencies during flights.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Controlled entertainment for passengers through onboard video and audio systems.

Al Maha VIP lounge is a meet and greet service.

Meet passengers at the aero bridge / front exit of the aircraft with a personalized name board .

Expedited immigration formalities , Assistance through customs clearance .Porter assistance with luggage from the baggage claim area. Being escorted to the customer"s receiving party.