Yosra Yasein
Birmingham,AL
Summary
Motivated, passionate lead assistant with five years of experience in assembly and manufacturing industry. Uniquely skilled at motivating assembly line associates to complete daily output of production. Strong abilities in business operations, work-force scheduling and time management. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
13
years of professional experience
Work History
Assistant Team Leader for Multiple Departments
Whole Food Market
08.2019 - 07.2023
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach production targets.
- Worked with customer service to handle escalated customer issues.
- Inventory, Orders, Sales and shrink.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Set incentives and realistic targets associates could achieve.
- Conducted new-hire training regularly throughout fiscal year.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Created staff schedules, approved requested time off and updated reports.
Assistant Front End Manager
The Fresh Market
06.2017 - 08.2019
- Monitored cash drawers checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
In the Kitchen
Schlotzsky's Deli
06.2015 - 06.2017
- Cooking , make pizza , salads and sandwiches
- Cleaning
- Work the drive throw
- Serve Customers
Visual Merchandiser
Samha Group
05.2010 - 03.2013
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Organized store merchandise racks by size, style, and color.
- Developed visual merchandising plans and strategies to promote store offerings.
- Developed merchandising strategy to efficiently move overstock.
Education
High School Diploma -
Al Hadara
Syria Damascus06.2009
Skills
- Loss Prevention Strategies
- Service Quality
- Directing Team Members
- Effective Customer Service
- Issue Resolution
- Overseeing Personnel
- Key Performance Indicators (KPI)
- Revenue Growth
- Inventory Accuracy
- Corrective Actions
- Attention to Detail
- Performance Improvement
Languages
Arabic
Native or Bilingual
Timeline
Assistant Team Leader for Multiple Departments
Whole Food Market
08.2019 - 07.2023
Assistant Front End Manager
The Fresh Market
06.2017 - 08.2019
In the Kitchen
Schlotzsky's Deli
06.2015 - 06.2017
Visual Merchandiser
Samha Group
05.2010 - 03.2013
High School Diploma -
Al Hadara
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