Yosselin Gonzalez
Hialeah,FL
Summary
Passionate BSN graduate seeking an RN Residency position in a hospital setting. Utilize assessment and communication skills to deliver high-quality patient care and achieve superior patient satisfaction outcomes. Manage multiple priorities with organization and dependability, maintaining a positive attitude. Willing to take on additional responsibilities to contribute towards team goals.
Overview
10
10
years of professional experience
Work History
Trauma Registered Nurse
Broward Health North Medical Center
08.2024 - Current
- Collaborated with patient, family and healthcare team in open discussion to identify mutual goals based on nursing assessment and nursing diagnosis.
- Observed patient condition and notified physician of patient reaction to drugs, treatments and significant incidents.
- Assessed and provided primary, secondary and tertiary care to patients in hospital care.
- Detected, monitored and attempted to prevent complications associated with health situations or treatment plans.
- Administered medications and treatments as prescribed by physicians.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Receptionist/Customer Service
Rana Furniture
06.2017 - 01.2024
- Resolve customer complaints and open new cases for them
- Confirm customer's delivery and information
- Call the customer to help with any concern they have
- Welcome visitors by greeting them
- Direct visitors to appropriate department
- Receive, sort and deliver daily mail
- Ordering office supplies
- Maintain work area clean and organized
Cashier/Photo Tech
CVS Pharmacy
09.2014 - 05.2017
- Provided excellent customer service, answered customer inquiries, resolved complaints
- Operate a cash register including cash transactions, checks, charges
- Follow company policies and procedures regarding cash register performance
- Request additional help when needed to increase customer satisfaction
- Answer the telephone using the appropriate greeting & redirect call to the right person
- Reconcile cash register drawers at the end of the shift
- Assisted with shelf stacking, merchandise stocking, pricing, and inventory
Education
Bachelor of Science - Nursing
West Coast University
Miami, FL03.2024
Associate of Arts - undefined
Miami Dade College
Miami, FL01.2019
Skills
- RN License - 5/2024
- Certifications: BLS, ACLS, PALS
- Customer service skills, adaptability, self-motivation, teamwork skills
- Time management and Communication skills
- Microsoft Word, Excel, PowerPoint
- Quality improvement
- Patient assessment and care
- Emotional support
- Vital signs monitoring
- Chart updating
- IV management
- Infectious disease control
- Patient care planning
- Direct nursing care
- Patient satisfaction and process improvement
- Infection control measures
Timeline
Trauma Registered Nurse
Broward Health North Medical Center
08.2024 - Current
Receptionist/Customer Service
Rana Furniture
06.2017 - 01.2024
Cashier/Photo Tech
CVS Pharmacy
09.2014 - 05.2017
Associate of Arts - undefined
Miami Dade College
Bachelor of Science - Nursing
West Coast University
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