Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Yosua Suyanto

Quality Control
Philadelphia,PA

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Quality Control Specialist

ICS Corporation
Thorofare, NJ
10.2018 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Trained and coached existing and new employees on multiple investigative case types and internal control processes.
  • Kept inspection journals and daily summary logs as required.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Fixed identified issues to increase productivity and boost workflows.

Vice President

CST JOY LLC
Philadelphia, PA
06.2018 - 12.2021
  • Resolved issues and recommended actions based on production and compliance reports.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Evaluated product development strategies and prepared alternative approaches to exceed goals.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.

Front Desk Receptionist

Dr. Truong Nguyen
Philadelphia, PA
05.2015 - 08.2016
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information when patrons changed rooms.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Bachelor of Arts - Environmental Studies

Temple University
Philadelphia, PA
09.2013 - 05.2019

Skills

    Records organization and review

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Software

Microsoft Excel

Microsoft Word

Interests

Playing Classical Guitar

Fishing

Bowling

Soccer

Timeline

Quality Control Specialist

ICS Corporation
10.2018 - Current

Vice President

CST JOY LLC
06.2018 - 12.2021

Front Desk Receptionist

Dr. Truong Nguyen
05.2015 - 08.2016

Bachelor of Arts - Environmental Studies

Temple University
09.2013 - 05.2019

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Yosua SuyantoQuality Control