Summary
Overview
Work History
Education
Skills
Timeline
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Yotaro V. Smith

Glenn Heights,TX

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities and very well organized while working quickly and paying strong attention to detail. Committed to maintaining professional relationships. Also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. And Maintains a high level of professionalism and good rapport with co-workers and members of management.

Overview

13
13
years of professional experience

Work History

Customer Service Specialist/Sales Rep

United Wealth Education
11.2019 - Current
  • Responds to customer inquiries
  • Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction
  • Referring and selling services/products to potential client to meet their needs
  • Team building and implementing ideas to help improve the company
  • Educating current and potential clients on our financial services

National Customer Specialist and Quality Specialist/Data Entry

Ambit Energy
06.2013 - 11.2019
  • Provided thousands of customers with the best resolution to fit their energy needs and Up-sold products and services that were available
  • Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
  • Worked on special projects assigned outside of normal work queue when assigned
  • Assuring that all the agents follow the proper rules and processes and providing the best customer service possible and carefully entering information in Spreadsheets when observing calls
  • Increased customer satisfaction by providing personalized service and addressing individual needs.
  • Managed very high call volume efficiently, maintaining impeccable quality in customer interactions.

Technical Support / Customer Service

Pinnacle Technical Services (AT&T U-Verse)
11.2010 - 06.2013
  • Improved team stats by obtaining knowledge of all company products and order fulfillment processes to meet customer needs
  • Met/exceeded objectives for internal call assessment ratings to resolve customer related issues/disputes
  • Attained customer agreement to final resolution and closure of issue/dispute
  • Used CRM systems to fully document issues and/or resolutions in a timely and accurate manner
  • Completed various functions and projects ensuring meeting company standards.

Education

Bachelor of Organizational Management -

Langston University
Langston, OK

Skills

  • Excellent written and verbal communication skills
  • Data Entry
  • Customer service
  • Sales
  • Team building
  • Problem-solving
  • Hardware: Computers, Laptops, Printers, Fax machines
  • Customer Relationship Management (CRM)
  • Complaint resolution
  • Account Management
  • De-Escalation Techniques
  • Telephone Etiquette
  • Call center experience
  • Building rapport
  • Recordkeeping strengths
  • Reading Comprehension
  • Microsoft Office Suite
  • Team Player
  • Solid people skills necessary to interact with team members, management, and internal/external customers
  • Strong organizational skills and demonstrated ability to prioritize multiple projects

Timeline

Customer Service Specialist/Sales Rep

United Wealth Education
11.2019 - Current

National Customer Specialist and Quality Specialist/Data Entry

Ambit Energy
06.2013 - 11.2019

Technical Support / Customer Service

Pinnacle Technical Services (AT&T U-Verse)
11.2010 - 06.2013

Bachelor of Organizational Management -

Langston University

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Yotaro V. Smith