Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yoti Kale

Indianapolis,IN

Summary

Experienced insurance claims adjuster that is a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Premium Validation Specialist

Allied Solutions
03.2023 - Current
  • Review and cancel force placed auto collateral protection insurance
  • Make outbound calls to Insurance Agents and Regional Offices to verify loan collateral coverage.
  • Use various electronic means such as Insurance carriers websites for verification of loan collateral coverage.
  • Review insurance polices for compliance and cancel all vehicle CPI policies.
  • Able to read and understand insurance documents.


Insurance Claims Specialist II

GEICO
12.2013 - 03.2023
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Obtained information from policyholders and/or third parties
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Investigated and resolved liability and coverage claims.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.

Administrative Assistant

School City Of Hammond
08.2000 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Designed and formatted course catalogs.
  • Handled Tuition Assistance applications and payments.
  • Handled course Registrations.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Education

Bachelor of Arts - English Literature

Indiana University Northwest
Gary, IN
05.1997

Skills

  • Client Correspondence
  • Active Listening
  • Written and Oral Communications
  • Claims Investigations
  • Claims Procedures
  • Interview Claimants
  • Critical Thinking
  • Verify Data
  • Strong Communication and Interpersonal Skills

Certification

  • All Lines Insurance Licenses - New Mexico, Oklahoma, Texas and Wyoming

Timeline

Premium Validation Specialist

Allied Solutions
03.2023 - Current

Insurance Claims Specialist II

GEICO
12.2013 - 03.2023

Administrative Assistant

School City Of Hammond
08.2000 - 08.2013

Bachelor of Arts - English Literature

Indiana University Northwest

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Yoti Kale