YOTYVEE WASHINGTON
DUBLIN,GA
Summary
Proficient claims specialist with 4 plus years in insurance claims. Seasoned receptionist/customer service with over 11 years experience in fast paced customer service and call center environment. Licensed in multiple states, South Carolina , Kentucky, Louisiana,Mississippi and Georgia. Very professional under pressure. RELEVANT EXPERIENCES: ∙ Superior Communication Skills ∙ Cheerful and Energetic ∙ Effective Team Member ∙ Superior Organization Skills ∙ Dependable and Reliable ∙ Insurance Licensed South Carolina, Kentucky, Louisiana, Mississippi, and Georgia Excellent telephone and communication skills
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Specialist
Geico Insurance Company
, US
02.2020 - Current
- Licensed in Adjuster Property and Casualty Insurance in the following states - South Carolina, Kentucky, Louisiana, Mississippi, and Georgia
- Current Position: Telephone Claims Representative 2 (attorney represented bodily injury adjuster/ also experienced in unrepresented)
- Answer phone calls
- Determine Liability on claims
- Evaluate medical records and injuries for third party injury claims
- Actively negotiate with unrepresented individuals
- Take statements
- Handle liability claims and assess coverage, liability and damage analysis of complex bodily injury and property damage claims
- Effectively negotiate settlements while communicating with insureds, customers, attorneys and witnesses
- Investigate all relevant facts needed to evaluate coverage, liability, and damages on casualty claim files that involve injuries/ soft tissue injuries and/or multiple parties
- Use varying methods of investigation, including taking recorded statements, consulting with police, inspecting property damage, and reviewing documents/documentation
- Evaluate and determines injury/damage causality to the loss
- Set cases for pre-suit mediations or hearings
- Duties: Investigate coverage, Liability, and injury claims
- Negotiate bodily injury claims with attorneys and unrepresented injured parties
- Set up inspection for property damage claims
- Hire fee counsel to assist with files when necessary
- Handle auto claims form start to finish.
Receptionist / Cashier
White Well Drilling Company
East Dublin, GA
06.2013 - 04.2019
- Processed and answered up to 30 phone calls per day
- Filed paperwork
- Enter important company information into the computer
- Organized service calls
- Placed orders for parts for the sales and services of wells and pumps
- DUTIES: Attended to and answered an average of 30 customer service calls per day
- Recommended and helped customers select merchandise based on their needs
- Serves as liaison between customers and confirm that the appropriate changes were made to resolve the customers problems
- Informs customers about sales and promotions in a friendly and engaging manner
- Processes up to 20 customer orders per day for various job sites
- Manages a wide variety and provides customer service and administrative tactics to resolve customer issues quickly and effectively.
Education
MBA in Business Administration -
Georgia Southern University
Statesboro, GA07-2024
Bachelor of Science in Justice Studies: Criminal Justice and Criminology -
GEORGIA SOUTHERN UNIVERSITY
Statesboro12-2019
Associate in Arts (A.A.) in Business -
Georgia Southern University
Statesboro, GA12-2019
Skills
- Background in insurance
- Ability to prepare reports
- Time management
- Conflict resolution
- Flexible
- Data management
- Decision-making
- Coverage assessments
- Accident investigations
- Settlement determinations
- Superb recordkeeping abilities
- Liability Determinations
- Legal Processes
Certification
- Microsoft Word Proficient
- Advanced Mathematical Aptitude
- Power point
- Google Docs
- SPSS
- I have adjuster Licenses in the state of Georgia, Louisiana, Kentucky, and South Carolina and Mississippi.
Timeline
Bodily Injury Claims Specialist
Geico Insurance Company
02.2020 - Current
Receptionist / Cashier
White Well Drilling Company
06.2013 - 04.2019
MBA in Business Administration -
Georgia Southern University
Bachelor of Science in Justice Studies: Criminal Justice and Criminology -
GEORGIA SOUTHERN UNIVERSITY
Associate in Arts (A.A.) in Business -
Georgia Southern University
- Microsoft Word Proficient
- Advanced Mathematical Aptitude
- Power point
- Google Docs
- SPSS
- I have adjuster Licenses in the state of Georgia, Louisiana, Kentucky, and South Carolina and Mississippi.
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