Youa Xiong
Murfreesboro
Summary
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
10
10
years of professional experience
Work History
Dispatcher
Anchor Employment
11.2022 - 11.2023
- Managed over 100 daily customer service calls and efficiently scheduled service or deliveries for customers
- Negotiated replacement and repair costs with customers.
- Learned to prioritize urgent jobs and expedited repairs as requested by customer
- Organized and assigned tasks to technicians based on geographic location, ensuring efficient workload distribution and timely completion.
- Maintained organized records of service and ensured all repairs and deliveries were completed on time
- Utilized GPS technology to accurately route and plan successful repairs and deliveries, tracked dispatched technicians and monitored repair and delivery progress
- Maintained professional interpersonal skills with positive attitude and customer-oriented mind-set
- Created Excel spreadsheets to analyze monthly revenue, service, and dispatching reports, consistently ensuring the region ranked in the top 2 nationally for the company.
- Trained team members, provided support to clients outside of my region, and cross-trained in multiple positions within the company.
Customer Service Representative
Signature Flight Support
08.2022 - 11.2022
- Provided information and assistance to travelers regarding airport services, travel documents, arrival and departure times, and other related questions
- Monitored airport security protocols and reported any suspicious activities
- Accurately received and dispatched customer/pilots purchases and fuel transactions in accordance with company procedures
- Answered incoming calls and emails, providing frontline customer support and assistance with service transactions
Community Engagement Specialist
Sun Country Airlines
05.2019 - 06.2022
- Created social media strategies to increase sales and brand awareness across multiple platforms
- Tracked social media metrics to determine audience growth rate, volume and reach
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Managed 100 to 5,000+ complaints/compliments per day
- Mentored new hires, resulting in stronger staff development and increased productivity
- Maintained strong customer and company relationships by ensuring consistent customer satisfaction.
Business Office Manager
Ivanair Inc
06.2016 - 01.2019
- Managed day to day office operations including ordering supplies, coordinating mailings and scheduling appointments
- Developed and implemented office procedures to increase efficiency and ensure compliance with company policies
- Organized meetings and conferences, ensuring all necessary materials and equipment were available
- Developed strong relationships with external vendors, ensuring timely completion of tasks
- Preserved customer loyalty by quickly and completely resolving complaint
- Coordinated invoices, accounts receivables, payables and disputes
Office Administrator/Referrals Coordinator/Chiro Assistant
Life Family Medicine Clinic Inc
01.2014 - 01.2016
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled appointments for patients, doctors and specialists
- Managed patient check in and check out procedures and processed payments
- Planned, developed, maintained, and operations variety of health records indexes as well as storage and retrieval systems to collect, classify, store and analyze information
- Train newly hired talent to fill key positions and maximize productivity
- Coordinated specialist referrals and appointments
- Handled all medical records requests and filing
- Assisted all physicians both medical and chiropractors
Education
High School Diploma -
Luther Burbank High School
Sacramento, CASkills
- Customer service
- Communication skills
- Leadership
- Schedule management
Timeline
Dispatcher
Anchor Employment
11.2022 - 11.2023
Customer Service Representative
Signature Flight Support
08.2022 - 11.2022
Community Engagement Specialist
Sun Country Airlines
05.2019 - 06.2022
Business Office Manager
Ivanair Inc
06.2016 - 01.2019
Office Administrator/Referrals Coordinator/Chiro Assistant
Life Family Medicine Clinic Inc
01.2014 - 01.2016
High School Diploma -
Luther Burbank High School
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