YOUA YANG
Albemarle,NC
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
14
14
years of professional experience
Work History
Upholstery Technician
Preston Upholstery
03.2023 - Current
- Disassembled [Products] to reupholster fabric.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
Independent contractor
FIS
08.2021 - 01.2022
- Completed high volume of inbound and outbound calls within deadlines
- Answered incoming calls, chat messages and email communications to handle product concerns
- Assessed customer needs and escalated calls to specific departments
Customer Service Representative
Alorica
12.2020 - 05.2021
- Completed high volume of inbound and outbound calls within deadlines
- Resolved customer concerns, following internal database prompts and company scripts
- Compiled information from accounting and other systems necessary for periodic income tax calculations and annual tax return preparation
- Researched tax issues and recommended plans to prevent recurring tax problems
Independent contractor
LiveOps
01.2019 - 04.2020
- Completed high volume of inbound and outbound calls within deadlines
- Resolved customer concerns, following internal database prompts and company scripts
- Compiled information from accounting and other systems necessary for periodic income tax calculations and annual tax return preparation
- Researched tax issues and recommended plans to prevent recurring tax problems
Independent contractor
Working Solution
04.2017 - 12.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Guest Service Assistance
Urbana Wellness Spa
06.2015 - 09.2017
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Maintained up-to-date knowledge of products and services offered.
Floor Manager
J&S BLESSED DAYCARE
08.2009 - 05.2015
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Lead Teacher
J&S Blessed Daycare
07.2009 - 04.2015
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
Associate Degree - Business Administration
Stanly Community College
High School Diploma -
Albemarle High School
Skills
- Workload management
- Billing control
- Service Marketing
- Industry training
- Audit reporting
- Issue research
- Tech-savvy
- Attention to detail
- Customer service
- Basic math abilities
- Analytical thinking
- Problem solving
- Issue troubleshooting
- MS Word
- Task prioritization
- Documentation
- Conflict resolution
- Inbound call management
- Critical thinking
- Team leadership
- Word processing
- Microsoft Word
- Customer relations
- Ability to multitask
Timeline
Upholstery Technician
Preston Upholstery
03.2023 - Current
Independent contractor
FIS
08.2021 - 01.2022
Customer Service Representative
Alorica
12.2020 - 05.2021
Independent contractor
LiveOps
01.2019 - 04.2020
Independent contractor
Working Solution
04.2017 - 12.2018
Guest Service Assistance
Urbana Wellness Spa
06.2015 - 09.2017
Floor Manager
J&S BLESSED DAYCARE
08.2009 - 05.2015
Lead Teacher
J&S Blessed Daycare
07.2009 - 04.2015
Associate Degree - Business Administration
Stanly Community College
High School Diploma -
Albemarle High School
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