Youcef Elgamal

• Processing customer transactions while providing a high level of member service
• Guaranteeing customer service to all members of our store while also maintaining a clean and sanitary shopping / workplace
• Installing displays
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Handled vehicles being brought in for servicing
• Picking up vehicles to and from customer’s houses in need of immediate service
• Handling newly imported vehicles off truck
• Coordinating vehicle inventory from purchase of sale
• Performing routine maintenance
• Troubleshooting vehicles
• Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
• Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.

Ensuring customers/contractors choose the right products

• Guaranteed customer service
• Providing information about flooring materials, installations and maintenance
• Operating POS systems
• Installing displays
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Developed strong relationships with clients through consistent communication and excellent service delivery
• Trained and taught over 5 new employees in 2020-2024.