Youcef Zaibet
Alexandria,VA
Summary
Experienced in various roles, from Valet to Service Manager, with a strong emphasis on customer satisfaction and performance improvement. Possessing extensive knowledge of mechanical service requirements, I prioritize the needs of both customers and employees. By leveraging my expertise in customer service and automotive mechanics, I have built a track record of achieving outstanding outcomes and nurturing positive industry relationships.
Overview
5
5
years of professional experience
Work History
Automotive General Manager
Action Service Center
02.2024 - 09.2024
- Implemented and maintained cash handling standards to eliminate theft of services or company funds.
- Utilized reports, analyzed information and monitored trends to identify opportunities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service Technician
Range Rover
12.2023 - 01.2024
- Maintained accurate records of time and materials required to perform repairs and service.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Examined new and replacement parts to uncover defects.
- Completed customer orders and warranty services according to manufacturer specifications.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Aligned systems with manufacturer specifications through skilled calibration.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed safety and emissions inspections.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Service Manager
Audi Arlington
03.2023 - 10.2023
- Managed service advisors & technicians to ensure customer satisfaction and compliance
- Monitored service performance metrics to identify areas of improvement and remedy customer concerns
- Create and present detailed reports on service activities for senior management
- Developed and maintained relationships with customers and vendors.
Service Advisor / Asst. Manager
Audi Arlington
10.2022 - 03.2023
- Greeted customers in a professional manner
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Used service skills and technical knowledge to provide swift, successful resolutions.
Service Advisor
Ourisman Ford / Lincoln
07.2022 - 09.2022
- Similar to job responsibilities above
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Automotive Technician
Audi Arlington
07.2020 - 06.2022
- Diagnosed problems and determined solutions for various customer concerns
- Installed new systems and repaired faulty components according to manufacturer specifications
- Identified potential problems during routine inspections in order to prevent future breakdowns
- Completed documentation promptly, enabling service request to be properly recorded and tracked
- Maintained certifications and completed training on systems and components.
Valet
BMW Alexandria
07.2019 - 06.2020
- Served guests in a friendly manner and provided customers personalized and efficient service
- Parked vehicles neatly and orderly
- Drove customers as needed to nearby locations requested by the customer
- Maintained the appearance of the lot, helped with inventory intake, assisted in service lane, deliveries, and other dealer lot duties.
Education
Automotive Maintenance & Electrical Repair - CSC - Automotive Mechanics
Northern Virginia Community College
Falls Church, VA05.2020
Automotive diagnosis & Repair - CSC -
Northern Virginia Community College
Annandale, VA05.2020
Automobile / Automotive - AAS -
Northern Virginia Community College
Falls Church, VA05.2020
Skills
- Service Quality Management
- Mechanical Diagnostics / Repair
- Service Teams Management
- Reliable and Responsible
- Customer Service (CSI)
- Continuous Improvement
- Technical knowledge
- Compliance Management
- Industry Expertise
- Customer Relations
- Staff Management
- Employee Development
- Emergency Response
- Cost Control
- Customer Service
- Shift Scheduling
- Team Leadership
- Managing Operations and Efficiency
- Professionalism
- Self Motivation
- Excellent Communication
- Problem Resolution
- Problem-solving abilities
- Active Listening
- Relationship Building
- Customer Relationship Management
- Performance reviewing
- Operations Management
Languages
Arabic
Native or Bilingual
French
Professional Working
Timeline
Automotive General Manager
Action Service Center
02.2024 - 09.2024
Service Technician
Range Rover
12.2023 - 01.2024
Service Manager
Audi Arlington
03.2023 - 10.2023
Service Advisor / Asst. Manager
Audi Arlington
10.2022 - 03.2023
Service Advisor
Ourisman Ford / Lincoln
07.2022 - 09.2022
Automotive Technician
Audi Arlington
07.2020 - 06.2022
Valet
BMW Alexandria
07.2019 - 06.2020
Automotive Maintenance & Electrical Repair - CSC - Automotive Mechanics
Northern Virginia Community College
Automotive diagnosis & Repair - CSC -
Northern Virginia Community College
Automobile / Automotive - AAS -
Northern Virginia Community College
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