Versatile worker with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
11
11
years of professional experience
Work History
Sales Representative Team Leader
Kingston Electric
Kansas City, United States
12.2019 - Current
Resolved customer inquiries through effective communication and product knowledge.
Managed escalated issues, ensuring prompt resolution and customer satisfaction.
Implemented process improvements that enhanced workflow efficiency and reduced response times.
Analyzed customer feedback to identify trends and recommend solutions for service improvement.
Sales Associate
Mercury Broadband
Mission, Kansas, United States
04.2023 - 07.2025
Built relationships and drove online sales, delivering exceptional customer experiences through digital platforms.
Leveraged e-commerce tools and online marketing strategies to meet and exceed sales goals.
Understood customer needs and recommended tailored solutions, guiding buyers through online sales process.
Server
Applebee's
Kansas City, KS, United States
06.2015 - 01.2020
Coordinated with kitchen team to ensure timely order preparation and delivery, verifying meals to enhance customer satisfaction.
Processed orders, recorded special requests, and communicated with kitchen personnel to maintain high service quality and reduce complaints.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces - wiping tables, placing trash in receptacles and replenishing supplies.