Summary
Overview
Work History
Education
Skills
Timeline
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YOUKO KERR

Kansas City

Summary

Versatile worker with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Overview

11
11
years of professional experience

Work History

Sales Representative Team Leader

Kingston Electric
Kansas City, United States
12.2019 - Current
  • Resolved customer inquiries through effective communication and product knowledge.
  • Managed escalated issues, ensuring prompt resolution and customer satisfaction.
  • Implemented process improvements that enhanced workflow efficiency and reduced response times.
  • Analyzed customer feedback to identify trends and recommend solutions for service improvement.

Sales Associate

Mercury Broadband
Mission, Kansas, United States
04.2023 - 07.2025
  • Built relationships and drove online sales, delivering exceptional customer experiences through digital platforms.
  • Leveraged e-commerce tools and online marketing strategies to meet and exceed sales goals.
  • Understood customer needs and recommended tailored solutions, guiding buyers through online sales process.

Server

Applebee's
Kansas City, KS, United States
06.2015 - 01.2020
  • Coordinated with kitchen team to ensure timely order preparation and delivery, verifying meals to enhance customer satisfaction.
  • Processed orders, recorded special requests, and communicated with kitchen personnel to maintain high service quality and reduce complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces - wiping tables, placing trash in receptacles and replenishing supplies.

Education

High School Diploma -

F.L Schlagle
Kansas City, KS
01.2015

Bachelor of Arts - Communications

University of Missouri
Kansas City, MO

Skills

  • Product knowledge
  • Sales analytics
  • Customer service
  • Relationship management
  • Cash Handling
  • Bill computation
  • Budgeting
  • Data management
  • Marketing strategies
  • Data entry
  • Extensive personal network
  • Digital design
  • Content creation
  • Strategic planning
  • Word – Expert
  • Excel – Intermediate
  • Power Point – Intermediate
  • Outlook – Expert

Timeline

Sales Associate

Mercury Broadband
04.2023 - 07.2025

Sales Representative Team Leader

Kingston Electric
12.2019 - Current

Server

Applebee's
06.2015 - 01.2020

High School Diploma -

F.L Schlagle

Bachelor of Arts - Communications

University of Missouri