Youlanda Clark
Brandywine,MD
Summary
Dedicated Logistics professional, with history of meeting company goals, while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful in meticulously managing logistics, fleet management, route planning, employee scheduling and communicating with other departments to provide smooth business operations.
Overview
23
23
years of professional experience
Work History
Site Manager
Distribution Logistics LLC
Springfield, VA
05.2019 - 02.2022
- Lead daily on-site standup meetings with delivery associates and dispatch team.
- Established employee work schedules to properly staff 52 routes daily 7 day rotation.
- Interviewed, hired and trained delivery associates and dispatch coordinators.
- Attended weekly meetings with Amazon operations management team to discuss safety procedures, route planning, compliance issues and vehicle preventative maintenance log.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Coordinated site incident/accident investigations, documented issues and escalated to executive teams as needed.
- Planned, coordinated and managed operations and field safety audits.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Increased regulatory compliance by monitoring vehicles to verify operational adherence to operational, state and federal requirements.
- Received over 40k in performance bonuses 2020
- Conducted research to address shipping errors and packaging mistakes.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Coordinated with operators to boost unloaded miles and reduce empty miles by 25%.
Dispatch Manager
Falcon Express Transportation Inc.
Beltsville, MD
02.2009 - 05.2019
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Reduced expenditures by 20% by overseeing equipment acquisition to attain best value and price negotiation.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Documented cargo movement such and obtained onward movement data.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Monitor routes for accuracy of start and stop times
- Routing and mapping routes for On Demand and Home Delivery
- Ensuring all SPR's were optimized for all origin to destination, roundtrip routes and go backs.
Lead Administrative Assistant
Alcan Packaging
Chase City, VA
01.2007 - 11.2008
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Scheduled office meetings and client appointments for staff of 20.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Managed up to 50 calls per day
Dispatch/Customer Service Manager
Urban Express Transportation
New York, NY
06.1998 - 04.2006
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Reviewed orders, production schedules, shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Coordinated resolutions for more than 20 daily customer inquiries while consistently achieving performance targets
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved concerns with products or services to help with retention and drive sales
- Created customer support strategy to increase customer retention
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Took ownership of customer issues and followed problems through to resolution
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
Education
Associate of Science - Political Science
Interboro Institute
New York, NYSkills
- Project Management
- Supply chain distribution
- Driving continuous improvement
- Cost reduction strategies
- Staff Management
- Implementing policies
- Incident Reporting
- Route Planning
- Bill Of Lading
- Operational Support
- Management
- Communication Skills
- Improvement Plans
- Safety Concerns
TSA Certification EXP: 2025
31A0B58B6EFB
Timeline
Site Manager
Distribution Logistics LLC
05.2019 - 02.2022
Dispatch Manager
Falcon Express Transportation Inc.
02.2009 - 05.2019
Lead Administrative Assistant
Alcan Packaging
01.2007 - 11.2008
Dispatch/Customer Service Manager
Urban Express Transportation
06.1998 - 04.2006
Associate of Science - Political Science
Interboro Institute
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