YOULUNDA SMILEY
Pearland,TX
Summary
Detail oriented and organized individual who exemplifies professionalism and has ability to manage multiple projects and tasks at any given moment. Demonstrated history of efficient administration, while facilitating innovative and efficient solutions to various business operational issues. Highlighted leadership qualities and the ability to work with Clients from various backgrounds.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
91
91
years of professional experience
Work History
MAIL CARRIER
United States Postal Service
Manvel, Texas
12.1931 - 07.2022
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Load mail in vehicle
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes
- Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office
- Prepares mail for forwarding and maintains records of change of address information
- Prepares a daily trip report and maintains a list of the customers on the route
- Conducts special surveys when required
- Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route
- Always provides for mail security
- Rural Carrier Associates are non-career employees who provide customers along a rural route a variety of services
- Worker 30-50 hours per week(SUN-SAT)
GLOBAL TRAVEL SPECIALIST
Aerojet Holdings
Houston, Texas
03.2019 - 08.2020
- Interact directly with Clients responding to inquiries, requests, and service opportunities while providing best in class service
- Interact directly with Service Providers confirming service requests, receiving quotes and performing quality assurance checks
- Communicate and coordinate with internal GGT departments (Accounting, Billing and Marketing)
- Provide quotes and schedule services for Clients
- Field and resolve Client complaints in a timely and courteous manner
- Conduct pre and post-service calls to ensure complete satisfaction of clients
- Proactively communicate and resolve any deviation or potential deviation in service
- Engage with both current and inactive clients to encourage service activity
- Coordinate additional services for Clients as required
- Worked 40 hours per week(M-F)
EXECUTIVE ADMINISTRATIVE ASSISTANT
Vetcomm LLC
Houston, Texas
04.2015 - 07.2020
- Performing a wide range of administrative duties in a fast-paced environment
- Interacting with internal staff and external business contacts
- Answering and returning phone calls
- Managing Executives calendars
- Coordinated expense reports
- Managing documents, creating, revising, analyzing, proof-reading, and distributing various types of documents
- Coordinating meetings, conferences, staff meetings, catering, travel etc
- Assisted with power point presentations for executive staff
- Data entry for PPE orders
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Tuboscope
Houston, Texas
09.2018 - 10.2018
- Greet, direct, and assist customers
- Perform receptionist duties, by answering main switchboard and routing calls
- Perform data entry for the Technical Center
- Maintained Transportation log for employees
- Aided AP/AR department
- Approve visitors to enter at front gate upon call from gate guard
- Managed Department Contact log
- Schedule conference rooms for meetings
- Ordered lunch for meetings
- Managed/Distributed Emergency First Aid Kit Supplies to employees as needed
- Performed other work- related tasks as assigned
- Ordered office supplies
- Maintained confidentiality
- Worked 40 hours per week(M-F)
FLIGHT ATTENDANT
Envoy Airlines
LaGuardia, New York
03.2017 - 08.2018
- Greet, direct, and assist passengers
- Provide public announcements
- Ensure passenger compliance with all safety requirements and federal regulations
- Maintained a high level of knowledge in the following areas: Company Policy, Flight Attendant Manuel, FAA Regulations, and other technical data
- Provide upscale dining experience including First Class menu selections, food and beverage preparation/presentation
- Managed our flight attendant scheduling through the coordinators to maintain our flights throughout the world with the least number of interruptions, irregularities, cancel flights due to mechanical issues, weather related, etc
- Assisted pilots on established procedures
- Performed all duties as assigned
- Participate in regular crew briefings prior to each flight, regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared accountability for passengers and carry-ons as outlined by the FAA and the company
- Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies
- Provide clear and calm instructions during an emergency; be prepared to rapidly evacuate passengers from an aircraft
- Assist passengers with special needs, including unaccompanied minors
- Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers
- Adapt to frequent changes in the work environment such as flight schedules, variable weather, and environmental conditions
- Worker various schedules-20-30 hours per week(Sun-Sat)
OFFICE MANAGER
PT Home Health Services
Houston, Texas
06.2015 - 03.2017
- Supported admissions and discharge processes
- Answering phones, filing and providing customer service
- Managing ongoing projects, researching, content development, data entry, analysis of information, follow-up on issues
- Distributing mail and maintain and order office equipment and supplies
- Communicates with Physicians and office staff
- Prepare payroll for Therapist and office staff and maintained personnel files for accuracy and updates
- Handles prospective client inquires/in-take calls, establishes initial client records, and determines type and duration of services necessary to meet client needs
- Verification of Eligibility through Medicare, Medicaid, United Healthcare, and Molina
- Attends all staff meetings, trainings, and educational classes as required
- Supporting daily operations activities-Develops procedures and policies for office activities, such as filing, records maintenance-Typing, word processing, faxing and mail distribution
- Process New Hire paperwork, perform background/Credit check and create personnel file
- Schedules interviews with job applicants, performs reference checks, and selects employees and complete background checks for new employees
- Worked 40-50 hours per week(M-F)
TECHNICAL COORDINATOR
Lloyd’s Register Drilling
Houston, Texas
03.2014 - 10.2014
- Performing a wide range of administrative duties in a fast-paced environment
- Interacting with internal staff and external business contacts
- Answering and returning phone calls and escorting visitors
- Managing Executives calendars
- Coordinated expense reports, schedules, and meeting rooms
- Managing documents, creating, revising, analyzing, proof-reading, and distributing various types of documents
- Monitored and ordered office supplies
- Distributed mail and arranging shipment of package
- Coordinating meetings, conferences, staff meetings, catering, travel etc
- Assisted with power point presentations for executive staff
- Worked 40 hours per week(M-F)
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER
All American Healthcare
Houston, Texas
03.2011 - 03.2014
- Supported admissions and discharge processes
- Answering phones, filing, and providing customer service
- Maintaining medical records, created documents
- Managing ongoing projects, researching, content development, data entry analysis of information, follow-up on issues
- Attending various meetings and coordinating them
- Distributing mail and maintain and order office equipment and supplies
- Communicating with various Physicians
- Prepared payroll for Nursing and office staff and maintained personnel files for accuracy and updates
- Schedules interviews with job applicants, performs reference checks, and selects employees and complete background checks for new employees
- Worked 40-50 hours per week(M-F)
Education
Flight Attendant Training -
American/Envoy Ground School
01.2017
Business Administration
Texas Southern University
01.2013
Criminal Justice
Kaplan University
01.2010
Diploma -
Pineville High School
01.1989
Skills
- Mail Sorting
- Route Management
- Supply Management
- Postage Calculation
- Insured Mail Procedures
- Vehicle Inspections
- Package Scanning
- Schedule Management
- GPS Use
- Route Planning
- Mileage Documentation
- High-Priority Mail
- Recordkeeping
- Leadership
- Reception Management
- Billing Processes
- Strong Work Ethic
- Staff Scheduling
- Team Leadership
- Conflict Resolution
- Attention to Detail
- Inventory Maintenance
- Effective Multitasking
- Database Management
- Data Entry
- Meeting Planning
- Invoice Processing
- Travel Coordination
- Calendar Management
- Filing
- Mail Handling
- Quality Assurance
- Bookkeeping
- Expense Reporting
- Clerical Support
- Appointment Scheduling
- Staff Management
- Recruiting
- AR/AP
- Patient Scheduling
- Multi-Line Phone Systems
Additional Information
- DPS , Houston, Texas Private Security License
Timeline
GLOBAL TRAVEL SPECIALIST
Aerojet Holdings
03.2019 - 08.2020
ADMINISTRATIVE ASSISTANT/RECEPTIONIST
Tuboscope
09.2018 - 10.2018
FLIGHT ATTENDANT
Envoy Airlines
03.2017 - 08.2018
OFFICE MANAGER
PT Home Health Services
06.2015 - 03.2017
EXECUTIVE ADMINISTRATIVE ASSISTANT
Vetcomm LLC
04.2015 - 07.2020
TECHNICAL COORDINATOR
Lloyd’s Register Drilling
03.2014 - 10.2014
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER
All American Healthcare
03.2011 - 03.2014
Flight Attendant Training -
American/Envoy Ground School
Business Administration
Texas Southern University
Criminal Justice
Kaplan University
Diploma -
Pineville High School
MAIL CARRIER
United States Postal Service
12.1931 - 07.2022
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