Younes AlShaer
Tampa,FL
Summary
- Motivated Area Sales Manger practiced in customer relations, sales and inventory control. Demonstrated skill at improving Sales Development, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals and marketing.
- Detailed and motivated Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
- Aspiring to apply my extensive experience in sales management, customer services, and technical support to make substantial contributions towards the growth and success of a premier organization, aiming to elevate its position within the industry, and I work to support these experiences by building knowledge, experience, and a promising future in project management.
Overview
22
22
years of professional experience
Work History
Retail Store Manager
University Amoco LLC " EXXON GAS STATION"
Tampa, FL
06.2022 - Current
- Cashing payroll and government checks
- Supervising and monitoring cashing trusted checks through secure check cashing system
- Verify the check and start cashing the check process
- Create profile for new customers through secure check cashing system
- Endorsement and enter the check in to the system
- Daily inventory for the checks
- Preparing the daily inventory report for remote deposit next day
- Recruiting, training and managing staff
- Supervising the employees
- Conducting performance reviews and appraisals
- Building sales and managing expenses
- Managing budget and wages
- Counting inventory and ordering
- Overseeing pricing and stock control
- Develop and implement marketing strategies
- Handling store merchandising and promotions display
- Deal with customer’s inquiries and complaints
- Maintain a clean and safe environment.
Area Sales Manager
Gulf Direct Distribution Co.
Saudi Arabia
08.2006 - 11.2021
- Creating sales plans
- Identifying sales goals
- Sales training and coaching
- Analysing sales data
- Developing sales strategies and setting targets
- Closing faltering deals with customers
- Market trend analysis and developing marketing strategies
- Recruiting and hiring
- Assign territories for sales reps
- Cultivating and developing customer relationships
- Sales performance metrics and analytics
- Allocating areas to sales representatives
- Customer retention and satisfaction
- Develop individual and team quotas
- Discover sales opportunities through consumer research
- Identifying and acquiring new customers
- Meeting sales goals by monitoring progress
- Providing training opportunities and Field sales rep development
- Logistics support for remote Representatives
- Sales reporting and developing budgets
- Manage sales teams and maintaining a positive working environment.
Sales Executive & Customer Support
Arabian United Company 'Extra'
Saudi Arabia
12.2005 - 07.2006
- Enhanced computer section sales and provided customer support.
Customer Service Officer
Hayat Newspaper Call Center
Saudi Arabia
12.2004 - 12.2005
- Managed call center operations
- Provided system usage training to data entry personnel
- Deal with customer’s inquiries and complaints
- Telemarketing.
Technical Support Staff
Cellex Information Technology Company
Saudi Arabia
01.2003 - 12.2004
- Provided first-line technical support
- Conducted client liaison for online services
- Customer’s inquiries and complaints, including telemarketing
- Customer’s orientations of our services
- Provided customers with surveys and evaluations of our quality services
- System back up activities.
Senior Secretary
TECH HEIGHTS Company
Saudi Arabia
01.2002 - 10.2002
- Managed secretarial duties for the CEO, including the handling of the CRM system.
Education
Bachelor of Business Administration Program - Business Administration And Management
AL Immam Mohammed Ibn Saud Islamic University
SAUDI ARABIA - RIYADH05-2018
Computer Science Diploma Program - Computer Science And Programming
National Organization For Training And Vocational
SAUDI ARABIA05-2000
Skills
- Bilingual proficiency in Arabic and English (very good)
- Proficient in computer applications and software
- Holds a valid driving license
- Staff Management
- Customer Service
- Hiring and Training
- Highly Motivated
- Decision-Making
- Advertising and Marketing
Work Authorization
Valid in the United States
Qualifications And Educations
- Bachelor of Business Administration Program, AL Immam Mohammed Ibn Saud Islamic University, Saudi Arabia with a very good rating.
- Computer Science Diploma Program, National Organization for Training and Vocational Studies, Saudi Arabia with a Very Good rating.
- Secondary School certificate with a very good rating.
- Proficient in Microsoft Office and various office applications.
Personal Information
- Date of Birth: 06/11/79
- Nationality: Palestinian
- Marital Status: Single
Languages
Arabic
Native/ Bilingual
English
Professional
Timeline
Retail Store Manager
University Amoco LLC " EXXON GAS STATION"
06.2022 - Current
Area Sales Manager
Gulf Direct Distribution Co.
08.2006 - 11.2021
Sales Executive & Customer Support
Arabian United Company 'Extra'
12.2005 - 07.2006
Customer Service Officer
Hayat Newspaper Call Center
12.2004 - 12.2005
Technical Support Staff
Cellex Information Technology Company
01.2003 - 12.2004
Senior Secretary
TECH HEIGHTS Company
01.2002 - 10.2002
Bachelor of Business Administration Program - Business Administration And Management
AL Immam Mohammed Ibn Saud Islamic University
Computer Science Diploma Program - Computer Science And Programming
National Organization For Training And Vocational
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