Youness Akdim
Beavercreek,OH
Summary
Dedicated and results-oriented professional with experience in managing online grocery services and driving customer success. Adept at utilizing modern technologies to streamline operations, enhance customer satisfaction, and build strong client relationships. Seeking a challenging position in a forward-thinking organization where my skills in order tracking, customer service, and remote management can contribute to customer loyalty and company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brake Pad Assembler
Advics Manufacturing
Lebanon, OH
01.2024 - Current
- Improved production efficiency by assembling brake pads according to standardized procedures and quality guidelines.
- Reduced assembly errors by consistently following detailed instructions and adhering to safety protocols.
- Contributed to a safer work environment by maintaining a clean and organized workstation, preventing accidents.
- Enhanced teamwork by coordinating with colleagues to ensure efficient production flow and timely completion of tasks.
Automotive Service Writer
Walmart
Xenia, OH
10.2023 - 01.2024
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
Dental Front Office Receptionist
Greene Dental Associates
Fairborn, OH
05.2021 - 03.2022
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
Education
Associate Of Industrial Technology - Industrial Engineering
Wright State University
Dayton, OHGreene County Career Center
Xenia, OH05.2022
Skills
- Physicality/ ability to endure long work hours
- Customer service
- Excellent verbal and written communication skills
- Focus on active listening and clear, concise articulation of ideas
- Strong customer orientation with a dedication to understanding and meeting customer needs and expectations
- Demonstrating flexibility and adaptability in response to changing business needs
Certification
ASE Brake certification, Valid Drivers license
References
Available upon request
Timeline
Brake Pad Assembler
Advics Manufacturing
01.2024 - Current
Automotive Service Writer
Walmart
10.2023 - 01.2024
Dental Front Office Receptionist
Greene Dental Associates
05.2021 - 03.2022
Associate Of Industrial Technology - Industrial Engineering
Wright State University
Greene County Career Center