Marquieslee Young
Deerfield Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Government Operations Consultant
Department of Health
Fort Lauderdale, FL
02.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficient government operations.
- Performed detailed analysis of existing systems to determine effectiveness of current processes.
- Collaborated with IT staff to develop system requirements for new software programs used by the organization's departments.
- Prepared project plans outlining timelines, resources required, deliverables and milestones for assigned projects.
- Identified potential risks associated with proposed changes in governmental operations strategies.
- Assisted senior management with developing long-term strategic plans for the organization's operational activities.
- Monitored progress on projects through regular meetings with stakeholders and provided updates on status.
- Provided training sessions for employees on how to use new software programs or other tools needed for effective operation of an agency's functions.
- Evaluated existing policies and procedures related to governmental operations and suggested modifications where necessary.
- Increased operations efficiency through execution of improvement processes.
- Utilized well-honed skills to swiftly adapt and refocus with changing project priorities.
- Stayed abreast of local, state and federal regulations impacting corporate compliance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Breastfeeding Peer Counselor
Department of Health
Fort Lauderdale, FL
11.2023 - Current
- Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings
- Facilitated group discussions on strategies for successful breastfeeding experiences
- Counseled families on the importance of nutrition during lactation
- Assisted with creating individualized plans for successful breastfeeding outcomes
- Educated clients about the benefits of exclusive breastfeeding for infants up to 6 months old
- Assisted with identifying barriers that could potentially prevent successful breastfeeding experiences
- Maintained accurate records documenting client interactions, services provided, and progress made towards goals
- Observed mother-infant dyads during feeding sessions and provided feedback as needed
- Advised mothers on proper techniques for expressing milk via hand expression or pumping devices.
- Attended conferences and workshops to stay current on evidence-based practices related to lactation.
- Conducted follow-up calls with clients after discharge from hospital or clinic setting.
Substitute Teacher
Kelly Services
Fort Lauderdale, FL
08.2023 - Current
- Provided instruction and guidance to students in the absence of a regular teacher
- Organized lesson plans and activities for students
- Assisted with classroom management issues when needed
- Implemented school policies and procedures in the classroom
- Collaborated with other teachers to ensure student success
- Maintained accurate records of student performance, attendance, and behavior
- Monitored student progress throughout the day
- Encouraged positive behavior among students through effective communication techniques
- Developed creative learning strategies to engage all types of learners
- Created an environment conducive to learning while managing challenging behaviors
- Promoted a safe and secure atmosphere within the classroom setting
- Adapted teaching methods to accommodate diverse learning styles
- Integrated technology into lessons whenever possible
- Organized classroom activities, games, and tasks to enhance the interactive learning experience.
Tax Preparer
A+ Tax Service
Oakland Park, FL
09.2016 - Current
- Supported tax team with company-wide goals by applying excellent analytical, communication, and finance skills while working in a fast-paced environment which helped add value to the organization
- Enhanced success of goals by 50%.
Customer Service Specialist
Teleperformance USA
North Lauderdale, FL
01.2016 - 08.2022
- Typed memos, correspondence reports, and other documentation including follow-up letters by providing consistent communication to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
- Analyzed customer feedback data to identify areas for improvement in products or services offered
- Monitored call center queues daily in order to respond promptly to customer inquiries
- Developed strategies for improving customer service processes based on feedback from customers and team members.
Yacht Detailer
Professional Detailer's Are Us
Coral Springs, FL
02.2013 - 05.2016
- Collaborated with customers to discuss restoration efforts for optimal boat appearance and detailing options
- Vacuumed interior, cleaned upholstery, rugs, and other surfaces and added air fresheners to the interior of the vehicle
- Applied wax to auto body and wiped and buffed surfaces to prevent oxidation, maintain and protect the unique and various components and surfaces for the best overall look and ultimately its value.
Medical Assistant
Deleeuw's Family Clinic
Dania Beach, FL
06.2009 - 12.2011
- Assisted Dr
- By preparing treatment rooms for patients by cleaning surfaces and restocking supplies, monitoring vital signs, and educating patients about medications, procedures, and physician's instructions and Organizing charts, documents, and supplies to maintain team productivity
- Administered injections, medications, and treatments as directed by the physician
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Provided assistance to medical staff in performing minor surgical procedures
- Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system
- Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
Education
Associate of Arts -
Broward College
GED -
Department of Education
Diploma Medical Assisting -
American Institute - Lauderdale Lakes
Skills
- Creative Problem Solving
- Customer Service
- Report Creation
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Document Preparation
- Individual Returns Preparation
- Financial Statement Review
- Tax Return Preparation
- Documentation Filing
- Filing System Management
- Storage Procedures
- Information Processing
- Organization Skills
- Verbal/Written Communication
- Mathematical Calculations
- Research/Due Diligence
- Performance Monitoring
- Issue Resolution
- Documentation and Reporting
- Quality Improvements
- Performance Testing
- Testing Efficiency
- Internal Audits
- Quality Assurance
- Lesson Plan Implementation
- Activity Management
- Behavior Modeling
- Records Management
- Lesson Planning
- Discussion Facilitation
- Positive Reinforcement
- Instructional Technology
- Classroom Management
- Classroom Organization
- Video Conferencing
- IEP Understanding
- Verbal and Written Communication
- Relationship Building and Management
- Multi-Subject Instruction
- Complex Problem-Solving
- Differentiated Instruction
- Smartboard Technology
- Compliance
- Proctoring
- Technology Savvy
- Adaptable
- Student Records Management
- Individualized Care
- Group Instruction
- Proficient in Microsoft word, office, excel, power point, outlook, teams, one note, edge, one drive
- Organizational Abilities
- Analytical Skills
- Results-Focused
- Group and Individual Instruction
- Behavior Management
- Activity Planning
- Safety Awareness
- Test Proctoring
- Compliance Understanding
- Schedule Management
- Scheduling
- Teamwork and Collaboration
- Inventory Tracking and Management
- Supervision and Training
- Policy Analysis
- Organizational Development
- Customer Retention
- Customer Relationships
- Employee Development
- Inventory Management
- Employee Motivation
- Operational Efficiency
- Cultural Competency
- Client Needs Assessments
- Attention to Detail
- Active Listening
- Collaboration and Teamwork
- Microsoft Access
- Maintaining Client Records
- Data Entry Software
- Document Management
- De Escalation Tactics
- Time Management
- Data Confidentiality
- Professional Demeanor
- Time management abilities
- Goal Setting
- Adaptability
- Workflow Management
- Self Motivation
- Patient relationship management
- Effective Communication
- Professionalism
- Microsoft Office
- Organizational Skills
- Cultural Sensitivity
- Task Prioritization
- Employee Training
Certification
BLS/AED Certification
Timeline
Government Operations Consultant
Department of Health
02.2024 - Current
Breastfeeding Peer Counselor
Department of Health
11.2023 - Current
Substitute Teacher
Kelly Services
08.2023 - Current
Tax Preparer
A+ Tax Service
09.2016 - Current
Customer Service Specialist
Teleperformance USA
01.2016 - 08.2022
Yacht Detailer
Professional Detailer's Are Us
02.2013 - 05.2016
Medical Assistant
Deleeuw's Family Clinic
06.2009 - 12.2011
Associate of Arts -
Broward College
GED -
Department of Education
Diploma Medical Assisting -
American Institute - Lauderdale Lakes