Young Akpasubi
Dallas,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
21
21
years of professional experience
Work History
Executive Administrative Assistant
Credence Home Health Services Inc
Dallas, TX
10.2018 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Interviewed, hired and trained staff to meet company objectives.
- Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
- Developed online databases for tracking customer contacts and sales leads.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
Customer Service Supervisor
Southwest Airlines
LAS VEGAS, NV
07.2015 - 07.2021
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Trained new customer service representatives on company policies and procedures.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
Principal Partner
Elaw Digital Law Office
Abuja, Abuja
12.2004 - 08.2014
- Managed Elaw Digital Law Office with six junior lawyers for 14 years
- Performed research to locate pertinent information related to cases when requested by attorneys or paralegals.
- Negotiated rental agreements for new leases and renewals of existing leases.
- Developed and implemented real estate marketing strategies to increase client base.
- Created and maintained relationships with tenants, landlords, and other stakeholders in the real estate industry.
Education
Barrister at Law (BL) - Law
Nigerian Law School
2003
Bachelor of Law (LL.B) - Law
University of Benin
1998
Leadership Discipleship Certificate (LDC) - Principles of Christian Ministry
World Of Faith Bible Institute
2009
Certificate - Introduction To Human Resources Management
Udemy Online Training
2018
Certificate - Management - Team Leadership Skills Masterclass
Udemy Online Training
2018
Certificate - Practical Leadership Skills
Udemy Online Training
2018
Certificate - Business Administration For Your Business
Udemy Online Training
2018
Skills
- Microsoft Office
- Operations management
- Training and development
- Contract negotiation/review/drafting
- High Exhibition of Christian Leadership Principles
* Project Management* Customer Needs Assessment,
* Multi-Task Management, * Creative Problem Solving
Affiliations
Member, Nigerian Bar Association; Writer and Author including "Attention on The Ramp: A Practical Guide To Being A Successful SWA Ramp Agent"
Writer: Small Book Mighty Powerful Prayers. Host of Destiny Restoration Mountain Podcast
Timeline
Executive Administrative Assistant
Credence Home Health Services Inc
10.2018 - Current
Customer Service Supervisor
Southwest Airlines
07.2015 - 07.2021
Principal Partner
Elaw Digital Law Office
12.2004 - 08.2014
Barrister at Law (BL) - Law
Nigerian Law School
Bachelor of Law (LL.B) - Law
University of Benin
Leadership Discipleship Certificate (LDC) - Principles of Christian Ministry
World Of Faith Bible Institute
Certificate - Introduction To Human Resources Management
Udemy Online Training
Certificate - Management - Team Leadership Skills Masterclass
Udemy Online Training
Certificate - Practical Leadership Skills
Udemy Online Training
Certificate - Business Administration For Your Business
Udemy Online Training
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