Randy Aleong
Portland,OR
Summary
Consistent employee of the month candidate & Super Mario Tennis superstar (on any console.)
Overview
8
8
years of professional experience
Work History
Bartender/Server
Old Spaghetti Factory
09.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
Olive Garden
11.2022 - 09.2023
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Bjs Restaurants Inc
02.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Hills Resort
05.2020 - 07.2020
- Greet and serve guests in a professional and timely manner with accuracy
- Connect with guests at a personal level so they felt welcome to enjoy themselves
- Listen to instructions from management as well as take charge when needed
- Handle cash in an organized and efficient way
- Master the POS system quickly
- Prepare food & drinks
- Multitasking.
Server
Schweitzer Mountain Resort
11.2019 - 03.2020
Server
Grand Canyon National Park
03.2019 - 11.2019
Live Sound Technician/Engineer
Freelance
- While working at Schweitzer Mountain Resort; they needed someone to fill in for a few shifts to set up/break down audio equipment for bands that played
- Run sound checks, monitor microphone levels and effects and adjust on the fly on a board as needed
- Communicate with the artists to understand their wants and needs to perform to the best of their ability
- At the end of my first shift; I met the owner (who was in the crowd) of a concert hall in town
- He offered me a tour & job running sound at his venue for concerts, however, due to covid, that never came to fruition.
Live Sound Technician
Freelance
01.2016 - 11.2016
- Responsible for set up & breakdown of multiple microphones and instruments for a 5 man band
- Routing proper input and output sources as well as lighting sources.
Education
Heritage High School
Palm Bay, FLSkills
- Multitasking
- Quick Learner
- Ability to think quickly on my feet
- People Efficiency
- Customer service
- Client Communication
- Strong multitasking
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Hospitality service expertise
- Professional Appearance
Timeline
Bartender/Server
Old Spaghetti Factory
09.2023 - 04.2024
Server/Bartender
Olive Garden
11.2022 - 09.2023
Server
Bjs Restaurants Inc
02.2022 - 11.2022
Server
Hills Resort
05.2020 - 07.2020
Server
Schweitzer Mountain Resort
11.2019 - 03.2020
Server
Grand Canyon National Park
03.2019 - 11.2019
Live Sound Technician
Freelance
01.2016 - 11.2016
Live Sound Technician/Engineer
Freelance
Heritage High School
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