Customer Service And Processing
Open To Work
CHAMPAIGNE Young
Tyson Foods, Inc.
Houston,Tx
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Process AssociateSecurity OfficerCustomer Service ManagerShipping and Receiving ClerkLogistics Specialist
Work Type
Full TimePart TimeContract Work
Location Preference
On-Site
Location:
Houston, TX
Open to relocation:
No
Important To Me
Work-life balanceFlexible work hoursCareer advancementWork from home option
Work History
Process Associate
1 Year 4 Months- Handled high volumes of incoming work requests professionally while maintaining organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- adherence to company policies and procedures.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
- Enhanced team productivity by introducing innovative process improvement strategies.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sanitation Worker
3 Months- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Ensured public safety by removing hazardous materials and reporting potentially dangerous situations to supervisors.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
Security Officer
5 Years 8 Months- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Customer Service Manager
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
2027
Years of experience
Dynamic professional with a proven track record at Pilgrims Pride JBS, excelling in workflow management and quality assurance. Recognized for enhancing team productivity through innovative process improvements and effective communication. Adept at dispute resolution and operational support, consistently achieving SLA goals while fostering cross-functional collaboration.
Education
Bachelor of Arts - Liberal Arts And Sciences
Skills
Workflow management
Quality assurance
Report analysis
Process flows
Dispute resolution
Presentations
Cross-functional collaboration
Inventory management
Production deadline management
Data entry
Efficiency optimization
Key performance indicators
Operational support
SLA accomplishment
Excellent communication
Active listening
Languages
English
Native or Bilingual
Timeline
Process Associate
Tyson Foods, Inc.
03.2025 - CurrentRead More
Sanitation Worker
Pilgrims Pride JBS
03.2025 - 06.2025Read More
Security Officer
CSC Security
01.2019 - 09.2024Read More
The Art Institute of Houston
Bachelor of Arts from Liberal Arts And Sciences
Read More
Customer Service Manager
The UPS
2021 - 2024Read More
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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