Young Koh
Summary
Highly organized and detail-oriented professional with experience in real estate transactions, customer service, and team management. Proven ability to manage complex processes, maintain accurate records, and resolve issues efficiently. Skilled in communication, conflict resolution, and building strong relationships. Seeking a challenging role where I can leverage my expertise to drive business success and foster long-term customer loyalty.
Overview
22
22
years of professional experience
Work History
Transaction Coordinator
Park Group Real Estate
03.2022 - 09.2023
- Managed and coordinated real estate transactions from contract to close, ensuring a smooth and efficient process for buyers, sellers, and agents
- Facilitated communication between all parties involved in transactions, including clients, agents, lenders, inspectors, and escrow company
- Prepared and reviewed transaction documents, including contracts, addendums and disclosures,ensuring accuracy
- Scheduled and organized inspections, appraisals, and closings, coordinating timelines and resolving any conflicts or issues that arose
- Maintained detailed transaction files and documentation, ensuring confidentiality and adherence to record- keeping policies
- Provided exceptional customer service, promptly addressing client inquiries, concerns, and requests throughout the transaction process.
Manager of Operations
Desert Diamond Wireless, Metro By T-Mobile
03.2017 - 12.2022
- Oversaw daily operations of a Metro by T-Mobile store, ensuring efficient and effective store performance.
- Managed a team of sales associates, providing leadership, training, and guidance to drive sales and meet performance targets
- Developed and implemented sales strategies to increase customer acquisition, retention, and upselling of products and services
- Monitored inventory levels, ordered merchandise, and managed stock replenishment to ensure availability and meet customer demands
- Resolved customer inquiries, complaints, and escalated issues, ensuring a high level of customer satisfaction.
- Conducted regular staff meetings and performance evaluations, recognizing and addressing areas for improvement
- Utilized sales tracking and reporting tools to analyze sales data and develop actionable strategies.
Account Manager
Pinnacle Wireless
11.2013 - 11.2015
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and executed strategic account plans to drive revenue growth and meet sales targets with each T-Mobile stores.
- Coordinated with internal team and T-Mobile marketing team, to deliver seamless and high-quality service to clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Sky Telecom
03.2002 - 05.2013
- Cultivated and maintained strong relationships with key clients, ensuring high levels of customer satisfaction.
- Developed and executed strategic account plans to drive business growth and achieve revenue targets.
- Conducted product demonstrations and training sessions for clients to showcase the value of VOIP solutions.
- Identified opportunities for upselling additional services and features to existing clients, contributing to increased revenue.
- Stayed informed about industry trends, competitor activities, and market demands to provide valuable insights and recommendations to clients.
- Worked closely with sales, marketing, and technical teams to align strategies and ensure a cohesive approach in delivering solutions to clients.
Education
AA -
Cypress College
Cypress, CA1997
Skills
- File management
- Team collaboration
- Client Relationship Management
- Organizational skills
Languages
Korean
Full Professional
Timeline
Transaction Coordinator
Park Group Real Estate
03.2022 - 09.2023
Manager of Operations
Desert Diamond Wireless, Metro By T-Mobile
03.2017 - 12.2022
Account Manager
Pinnacle Wireless
11.2013 - 11.2015
Account Manager
Sky Telecom
03.2002 - 05.2013
AA -
Cypress College
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