Young Koh
Anaheim,CA
Summary
Highly organized and detail-oriented professional with experience in real estate transactions, customer service, and team management. Proven ability to manage complex processes, maintain accurate records, and resolve issues efficiently. Skilled in communication, conflict resolution, and building strong relationships. Seeking a challenging role that leverages expertise to drive business success and foster long-term customer loyalty.
Overview
22
22
years of professional experience
Work History
Real Estate Transaction Coordinator
Park Group Real Estate
Chino, CA
03.2022 - 10.2023
- Managed and coordinated real estate transactions from contract to close, ensuring a smooth and efficient process for buyers, sellers, and agents.
- Facilitated communication between all parties involved in transactions, including clients, agents, lenders, inspectors, and escrow company.
- Prepared and reviewed transaction documents, including contracts, addendums and disclosures, ensuring accuracy.
- Scheduled and organized inspections, appraisals, and closings, coordinating timelines and resolving any conflicts or issues that arose.
- Maintained detailed transaction files and documentation, ensuring confidentiality and adherence to record- keeping policies.
- Provided exceptional customer service, promptly addressing client inquiries, concerns, and requests throughout the transaction process.
Manager of Operations
Desert Diamond Wireless, Metro By T-Mobile
Azusa, CA
03.2017 - 12.2021
- Oversaw daily operations of a Metro by T-Mobile store, ensuring efficient and effective store performance.
- Managed a team of sales associates, providing leadership, training, and guidance to drive sales and meet performance targets.
- Developed and implemented sales strategies to increase customer acquisition, retention, and upselling of products and services.
- Monitored inventory levels, ordered merchandise, and managed stock replenishment to ensure availability and meet customer demands.
- Resolved customer inquiries, complaints, and escalated issues, ensuring a high level of customer satisfaction.
- Conducted regular staff meetings and performance evaluations, recognizing and addressing areas for improvement.
- Utilized sales tracking and reporting tools to analyze sales data and develop actionable strategies.
Account Manager
Pinnacle Wireless
El Monte, CA
11.2013 - 11.2015
- Oversaw varied client accounts, maintaining prompt communication
- Implemented strategic plans to achieve sales goals at T-Mobile locations
- Coordinated with the internal team and the T-Mobile marketing team to deliver seamless and high-quality service to clients.
- Cultivated robust relationships, leading to increased client contentment
Account Manager
Sky Telecom
Lima, Peru
03.2002 - 05.2013
- Cultivated and maintained strong relationships with key clients, ensuring high levels of customer satisfaction.
- Developed and executed strategic account plans to drive business growth and achieve revenue targets.
- Conducted product demonstrations and training sessions for clients to showcase the value of VOIP solutions.
- Identified opportunities for upselling additional services and features to existing clients, contributing to increased revenue.
- Monitored industry trends, competitor activities, and market demands for valuable client recommendations.
- Worked closely with sales, marketing, and technical teams to align strategies and ensure a cohesive approach in delivering solutions to clients.
Skills
- Communication skills
- Team collaboration
- Client Relationship Management
- Organizational skills
Timeline
Real Estate Transaction Coordinator
Park Group Real Estate
03.2022 - 10.2023
Manager of Operations
Desert Diamond Wireless, Metro By T-Mobile
03.2017 - 12.2021
Account Manager
Pinnacle Wireless
11.2013 - 11.2015
Account Manager
Sky Telecom
03.2002 - 05.2013
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