Young Niehaus

-Provided accurate and confidential Korean/English interpretation between health care providers and patients in real -time via remote video

-Facilitated clear communication to ensure patient understanding of medical conditions, treatment options, procedure, and discharge instructions

-Adhered to HIPPA guidelines and confidentiality standards in all interactions

-Assisted in improving patient outcomes by ensuring

linguistic and cultural accuracy during medical consultations, emergency calls, therapy sessions and follow up appointments

-Worked collaboratively with doctors, nurses, administrative staffs, and specialists across various healthcare care settings including hospitals, clinics and telemedicine appointments

-Managed high volumes of calls and maintained performance metrics such as accuracy, responsiveness and professionalism under pressure

With advanced knowledge of cultural standards and customs of international region from which LEP patients originated , I worked collaboratively with doctors, nurses and specialists to assist in improving patient outcomes.

-Well versed interpreter and tester for candidates with 4 year's experience with Pacific Interpreters Co. before the company was merged with Language Line Solutions.

-Acclaimed for providing excellent services to the customers with excellent circumstance-handling skills and familiarity with telephone interpreting system.